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Teladoc Customer Service Representatives ID-12179

Become a Customer Service Representative, work from home, and set your own schedule!
Computer-based, nonemergency healthcare services – also known as telemedicine – is a rapidly growing industry with virtually limitless opportunity. In this customer service role, you’ll gain valuable experience providing services for our client, 

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Teladoc, a leading telemedicine provider.

 

If you’re detail-oriented, discreet, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.

 


Essential Functions
  • Answer incoming calls
  • Assist with and verify patient registration
  • Connect patients with doctors
  • Set appointments
  • Help manage billing
  • Troubleshoot basic technical issues
  • Maintain documentation

Who Best Fits This Role
You’ll do great in this role if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus. It’s also essential to have:
  • Strong attention to detail
  • The ability to maintain a focused, professional environment
  • Empathy, patience, and integrity
  • Self-sufficiency and strong organization skills
  • Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
  • The ability to maintain confidentiality and secure sensitive information

Your Home Office Environment
Because NexRep Marketplace contractors perform services remotely and independently, you’ll need a quiet, dedicated, paperless and cell phone free workspace, along with:
  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
  • At least 8GB of useable RAM
  • At least 200MB of free hard drive space
  • An Intel Core or Intel Pentium 4 Processor
  • Up-to-date antivirus software
  • Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • A USB noise-cancelling headset

Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

 


Flexible Hours of Operation
As a Teladoc Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t.
Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.

 


Pay and Perks
This customer service opportunity pays independent contractors $12.50 per hour.

 

After passing certification and servicing at least 10 hours per week for each of the 4 weeks following certification, you’ll also be eligible for a $250 certification incentive.

 

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

 

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

 

  • One-on-one mentorship
  • Free certification and ongoing development opportunities
  • The freedom and flexibility to choose your own schedule, within the client’s hours of operation
  • The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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