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(Top-Paying Job) On-Site Help Desk Specialist ID-10607

On-Site Help Desk Specialist

Company: TSI (Total Solutions, Inc.)

Industry: IT Support, Help Desk Services

Location: USA

Job Type: Full-Time, On-Site

Salary: Competitive pay with excellent benefits

About TSI: TSI is a leader in providing high-quality IT support solutions to businesses across various industries. We’re dedicated to delivering superior service to our clients, and we are currently seeking an On-Site Help Desk Specialist to join our team. If you're ready to take on challenging IT problems and provide exceptional support, this is the opportunity for you.

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Why Consider This Job Opportunity:

  • Top-Paying Job: Competitive salary with strong earning potential.
  • Career Growth: Opportunities for advancement and professional development.
  • Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
  • On-Site Work: Enjoy working in a dynamic office environment.
  • Supportive Culture: Work with a talented, collaborative team in a company that values employee growth and well-being.

What To Expect (Job Responsibilities):

  • Provide first-line technical support to end-users on hardware, software, and networking issues.
  • Troubleshoot, diagnose, and resolve IT-related problems in a timely and efficient manner.
  • Install, configure, and maintain computers, peripherals, and software applications.
  • Assist with network connectivity and security-related issues, ensuring systems are fully operational.
  • Respond to support tickets and maintain accurate logs of issues and resolutions.
  • Maintain and update IT documentation for system configurations, network layouts, and troubleshooting steps.
  • Assist with IT asset management, including tracking and inventory of hardware and software.
  • Ensure compliance with company IT policies, security protocols, and best practices.

What Is Required (Qualifications):

  • High school diploma or equivalent (Bachelor's degree in IT, Computer Science, or related field preferred).
  • Proven experience in IT support or help desk roles.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and office software applications.
  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate technical information to non-technical users.
  • Strong customer service skills with a professional and courteous demeanor.
  • Ability to prioritize and manage multiple support requests in a fast-paced environment.
  • Willingness to work on-site and provide in-person support to end users.

How To Stand Out (Preferred Qualifications):

  • IT certifications (CompTIA A+, Microsoft Certified IT Professional, etc.).
  • Experience with network administration or systems management.
  • Familiarity with ticketing systems and IT service management platforms.
  • Experience working with cloud computing platforms and services.
  • Ability to troubleshoot hardware and software for various types of devices (PCs, printers, mobile devices).

#HelpDeskSpecialist #OnSiteSupport #TopPayingJob #TSI #CareerGrowth #ITSupport

TSI is committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer, and we prioritize the privacy and security of all candidates throughout the hiring process.

How to Apply:
To apply, please visit the TSI Careers page or send your resume and cover letter to [Insert Application Email].

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