UK - Front Line Client Experience Representative (live chats/phones) ID-8128

About the job

Are you passionate about travel and dedicated to delivering exceptional customer experiences? Project Expedition, a vibrant and rapidly growing travel and tourism startup, is on the lookout for a dynamic addition to our Front-Line Client Experience team!

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About Us

At Project Expedition, we're not just about booking travel; we're about creating unforgettable experiences. Our platform connects adventurers with the best tours and activities worldwide, and our mission is to provide industry-leading service and support at every step of the journey.

Role Overview:

As a member of our Front Line Client Experience team, you'll be at the heart of our customer engagement efforts. Your mission? To delight our clients with prompt, friendly, and expert support, ensuring every interaction leaves a lasting impression.

Responsibilities include:

  • Engage with clients and customers via live chat and inbound phone calls, delivering personalized assistance and solutions (this will expand to include support tickets/emails at a later time).
  • Handling a diverse range of inquiries, from tour details and destination advice to real-time troubleshooting and issue resolution.
  • Impress clients with your responsiveness, professionalism, and proactive problem-solving skills.
  • Collaborate with the team to identify opportunities for enhancing the overall customer experience and driving continuous improvement.

The ideal candidate:

  • Thrives in a fast-paced environment, with a knack for juggling multiple tasks and priorities.
  • Enjoys the challenge of problem-solving and goes above and beyond to exceed client expectations.
  • Has a keen eye for detail and a passion for delivering flawless service.
  • Possesses strong attention to detail.
  • Is fluent in written and spoken English.
  • Embraces remote work and thrives as part of a supportive and collaborative team, even in a fully remote setting.

Role details/hours:

This is a full-time role with a commitment of 42.5 hours per week (9.5 hour days with 1 hour break for lunch), spread across 5 days on our 100% remote team. We're looking for someone available to support our team during the following hours:

  • Sunday-Thursday from 7am to 4:30pm GMT
  • Sunday-Thursday from 7:30am-5:00pm GMT
  • Tuesday-Saturday from 7am to 4:30pm GMT
  • Tuesday-Saturday from 7:30am-5:00pm GMT

Benefits include:

  • Annual Company Bonus ($3k USD based on targets)
  • Enrollment in company phantom equity plan
  • 28 days of leave (20 days PTO & 8 Bank Holidays)
  • Annual work from home budget $250
  • Annual training budget of $250
  • Annual Project Expedition Tour Credits of $500
  • Employee discounts on thousands of tours and activities

Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.=

UK - Front Line Client Experience Representative (live chats/phones) ID-8128

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