US Virtual - Part Time Customer Service Associate (Healthcare)

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It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job Title: Customer Service Associate - HealthcareLocation: Remote About Us: We are a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. Our mission is to elevate patient care through innovative solutions and compassionate support. Join us in making a tangible difference in patients' lives by delivering world-class customer service in a remote, dynamic environment. Part-Time Work SchedulesWe offer multiple consistent part-time shift options (all in Eastern Standard Time):8:00 AM - 1:00 PM, Monday through Thursday6:00 PM - 11:00 PM, Monday through Thursday8:00 AM - 12:00 PM, Monday through Friday7:00 PM - 11:00 PM, Monday through FridayCandidates must be able to commit to at least one of these schedule blocks on an ongoing basis.Role Overview: This is a remote, part-time position ideal for professionals seeking flexible hours while delivering meaningful work in healthcare. You will be the first point of contact for patients and prescribers, offering knowledgeable, empathetic assistance to ensure patients receive the support they need.What You'll Do: Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels.Address a variety of inquiries, including:Scheduling medication deliveries.Resolving billing, insurance, or account issues.Explaining patient benefits clearly and confidently.Tracking and updating order statuses.Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns.Handle a high volume of daily interactions (30-50 calls per day) with accuracy and compassion.Learn and master systems and procedures through a comprehensive paid training program.Meet key performance metrics, including productivity, quality, and patient satisfaction goals.Maintain professionalism and adaptability in a fast-paced virtual environment.What We're Looking For: Education: High school diploma or equivalent required.Experience: 2+ years in customer service (call center experience is a plus).Technical Skills: Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously.Communication: Exceptional verbal and written communication skills; ability to convey information with clarity and empathy.Soft Skills: Strong organizational and time-management abilities.A proactive, solutions-oriented mindset.Ability to adapt to diverse patient needs with professionalism.Work Environment: Reliable internet connectivity and a dedicated, distraction-free workspace.Availability to work within Contact Center hoursCommitment: Attendance is critical-100% participation during the first 90 days of training is required.Why Join Us? Purpose-Driven Work: Be part of a mission that transforms healthcare and improves patient outcomes.Career Growth: Access training, mentorship, and advancement opportunities to grow your career within a supportive organization.Comprehensive Benefits: Enjoy competitive pay, robust benefits, and wellness programs tailored to support you and your family.Inclusive Culture: Thrive in a diverse, collaborative, and inclusive work environment where your contributions are valued.Flexibility: Work from the comfort of your home while making a difference for patients across the country.Success Factors for Working from HomeTo thrive in this remote role, you'll need:Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.Tech-Savvy: Comfort with technology and ability to learn new systems quickly.Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.Adaptability: Ability to adapt to changing technologies and procedures while working remotely.Compensation & PerksHourly Pay: $17.00 per hourCompany-Provided Equipment: All necessary equipment will be provided.Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).Generous Referral Program: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.Comprehensive Training: Paid training to ensure you are fully prepared for success.Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.Make an Impact-Part-TimeThis role is perfect for those seeking steady part-time work while helping patients navigate complex health needs. If you're motivated by purpose, comfortable with technology, and enjoy delivering great service, we encourage you to apply today.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...