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Virtual Care Coordinator - Medical Assistant ID-20546

Description

Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

 

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Description

 

The Virtual Care Coordinator is crucial to providing efficient and seamless operations of our virtual healthcare services. The ideal candidate will possess a strong background in medical administration, excellent communication skills, and the ability to adapt to virtual platforms. This Virtual Care Coordinator will be focused on onboarding new patients into our healthcare system., ensuring a smooth, welcoming experience for new patients and their families by handling patient registration, verifying necessary forms, building electronic health records (EHR) charts, scheduling initial visits, and answering inquiries regarding billing, insurance, and patient portal access. The ideal candidate is highly organized, customer-service oriented, and comfortable working in a virtual healthcare environment.

 

Working Conditions

 

This is a remote position requiring a reliable internet connection.

 

Job Duties and Expectations

 

Patient Intake & Registration:

  • Greet new patients and guide them through the onboarding process.
  • Collect and review patient intake forms for accuracy and completeness.
  • Obtain necessary medical and insurance documentation.
  • Review eligibility and coverage with patients.
  • Schedule initial establishing care appointment.

Chart Preparation & Documentation:

  • Create new patient profiles in electronic health records (EHR)
  • Ensure accurate data entry, including medical history and demographic information.
  • Follow up with patients for any missing or additional information.

Billing & Insurance Assistance:

  • Answer patient questions related to billing, insurance coverage, and payment options.
  • Work with billing staff to resolve insurance and payment concerns.

Patient Portal & Communication:

  • Assist patients in setting up and accessing the patient portal.
  • Explain and answer questions about portal features such as appointment scheduling, messaging, and accessing medical records.
  • Respond to patient issues regarding portal set up and access.

Inbox & Inquiry Management:

  • Manage and triage the general inquiries inbox, ensuring timely and appropriate responses.
  • Direct inquiries to the appropriate department or team member as needed.
  • Maintain clear and professional communication with patients and external contacts.

Compliance & Confidentiality:

  • Adhere to HIPAA and all relevant privacy regulations.
  • Maintain patient confidentiality and manage sensitive information with professionalism.
  • Ensure compliance with internal policies and industry standards.

 

Qualifications

 

  • Education: High school diploma or equivalent required; associate or bachelor's degree in a related field is a plus.
  • Experience: Previous experience in healthcare administration, medical reception, or patient services preferred. Strong understanding of insurance coverage, including verifying patient eligibility, explaining benefits, and addressing common billing inquiries. Medical Assistant experience preferred.
  • Technical Skills: Proficient with EHR/EMR systems and web-based applications; portal experience a plus.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Service: Patient-focused with a friendly and professional demeanor
  • Attention to Detail: Strong organizational skills to accurately manage patient information.
  • Multitasking: Ability to manage multiple responsibilities in a demanding environment.

 

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