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Virtual Customer Service Representative ID-17626

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Calling all individuals with flexible schedule needs! Call Control is looking to add several virtual team members to our vibrant customer service team. It's time to break up with your typical 9 to 5 and telecommute with a company that cares.

Our benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:

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  • Simple IRA Retirement Plan with 3% company match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Paid Time Off
  • Merit based rewards system
  • Starting wage is $11.00/hour
  • Semi-Annual Pay and Performance reviews


Note: All applications, interviews, orientation, and training will be done virtually.

Job Duties:

  • Field inbound calls on behalf of dealership clients and assist customers.
  • Project a friendly and helpful demeanor while communicating with customers in order to provide exceptional customer service.
  • Work efficiently and effectively in a team-based environment.
  • Schedule service appointments and answer basic inquiries as needed.
  • Gather and update customer and vehicle information.
  • Address customer inquiries and concerns to meet dealership and manufacturer objectives.
  • Conduct outbound calls following a pre-designed script (service/sales follow-up).
  • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.



Position Requirements

Requirements:

  • Excellent verbal and written communication skills
  • A quiet workplace, free from distractions.
  • High-speed internet and a compatible wired headset
  • Typing skills, minimum of 35 words per minute
  • Previous customer service experience is required



Eligible Applicants must be located within one of the following states:

  • Georgia
  • North Carolina
  • Ohio
  • Pennsylvania
  • Texas
  • West Virginia



Schedule/Availability

Tags
Student, Work from Home, Remote, Customer Service, Flexible

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