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Work at Home Customer Service - Bilingual

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US55505

The Opportunity

HSN Bilingual Customer Service Specialists answer inbound customer calls assisting our Spanish and English speaking customers. Working at home, our Specialists assist our customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume.

Life with HSN as a Bilingual Customer Service Specialist

  • You'll assist our Spanish and English speaking customers.

  • Busy day handling a high volume of customer inquiries.

  • You'll personalizing the experience for each caller.

  • You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.

  • You'll report to an assigned Supervisor.

  • You'll work a set schedule and structured day.

  • You'll work from home in Florida, Georgia, Tennessee or Virginia.

Compensation

  • Starting rate is $15.60/hour.

  • Automatic increases in pay every 6 months for 2 years.

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Your Impact

Deliver a Perfect Customer Experience:

  • Manage Spanish and English customer calls, promote products, and build rapport.

  • Convey a positive and welcoming HSN image.

  • Resolve complex problems with enthusiasm with a one-touch resolution.

  • Identify root causes and escalate trends.

Be a Leader of Self:

  • Engage with resources and team for ongoing education.

  • Meet goals and maintain high attendance standards.

  • Seek and be receptive to coaching for personal growth.

  • Stay updated with policies using knowledge tools.

  • Communicate virtually through system navigation, and

  • troubleshoot with IT.

  • Work weekends, holidays, and reside in an HSN approved state.

What You Bring

  • Over a year of experience in e-commerce call centers or retail environments.

  • A conversational demeanor, enhancing customer interactions.

  • Reading comprehension, resolving customer issues independently.

  • Experienced in Microsoft Office programs, Windows-based applications, and web browser applications, and basic computer troubleshooting.

  • Proven ability to consistently maintain performance expectations and deliver high-quality service, even during high volumes of inbound calls.

  • Manage time while prioritizing tasks in a fast-paced environment.

  • Holds a high school diploma or GED with an equivalent combination of training and experience, enhancing foundational skills for customer service.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements throughout employment. Here are a few items:

  • Self-provided Microsoft Operating computer or laptop not older than 3 years.

  • Headset compatible with HSN specifications.

  • High-speed internet connection. Satellite, broadband, wireless/mobile or dial-up services are not permitted.

  • Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your HSN career begins with a paid training period where attendance and participation is required. Training schedule and working schedule post training will differ.

The Application Process

Our application process is candidate-led.

1. Complete Application

2. Complete skills assessment on mobile device or computer

4. Self-Schedule interview

Remote work is not permitted in NYC at this time.

This is a remote position.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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