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work from home customer care . ID-24250

Our client Alight, believes a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Does this describe you?

Then this role is for you!   We are hiring Customer Care Representatives to support customers through moments that matter in their work and life. Whether it is helping parents enroll their newborn baby into health coverage, or supporting someone through their retirement benefit elections, you will be caring for our customers’ meaningful life moments.  

You bring the experience, and we have the training covered!  All you need is,

  • Windows 10 or newer computer or laptop
  • Dependable internet access
  • Dedicated workspace free of noise and distractions
  • Flexiblility to work any 8 hour shift between 8AM - 11PM EST, possible OT when needed

Simply complete this form (https://forms.gle/DF7ne7S3jhRA3oud6) and a recruiter will follow up with you!! 

salary: $14.99 - $15 per hour
shift: First
work hours: 8 AM - 11 PM
education: High School

Responsibilities

Your day-to-day interactions include educating and advocating for our customers about their employer provided benefits such as:

  • Health and wellness
  • 401(k) retirement savings plans 
  • Pension plans 
  • Leaves of absence
  • Payroll
  • System navigation



Every day will look a bit different, and you will support these moments by meeting these key components: 

  • Connection: We’re committed to nurturing meaningful and lasting relationships through every interaction.
    • Striving to build impactful relationships with our customers across all communication platforms—whether it’s voice, chat, web tickets, or appointments—to effectively address their work/life needs and guide them through significant life choices.   
  • Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of our customers every day!   
    • Your role encompasses dynamic investigative work and continuous case management, ensuring accurate and up-to-date records. Our goal is to delight customers by skillfully solving complex issues with empathy and dedication, ensuring not just satisfaction, but genuine happiness with our service.
  • Reducing Customer Effort: This role is pivotal in ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part. 
    • You’ll be the hero our customers rely on by combining technical knowledge, communication, and teamwork skills to make them feel appreciated and taken care of by swiftly solving their concerns.  



The essential functions of this role include:

  • working in a smoke free environment


Skills

  • Customer Service
  • Active Listening
  • Telephone Etiquette
  • Basic Computer Skills


Qualifications

  • Years of experience: 3 years
  • Experience level: Experienced
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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