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Chewy Customer Support Specialist (Remote) – Part-Time Jobs ID-13545

Chewy is a leading online retailer of pet products, offering a wide variety of pet food, supplies, and medications. We are passionate about delivering an outstanding customer experience and are looking for dedicated and enthusiastic individuals to join our Customer Support team. If you are someone who loves pets and is eager to help customers, this could be the perfect opportunity for you!

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Position Overview: As a Chewy Customer Support Specialist, you will be the voice of our brand, assisting customers with product inquiries, order management, and resolving issues. You will provide exceptional service through various communication channels, ensuring that each customer feels valued and heard. This is a part-time remote position, offering flexibility while making a difference for pet owners across the country.

Responsibilities:

  • Handle inbound customer inquiries via phone, email, and chat in a professional and empathetic manner.
  • Assist customers with placing orders, tracking shipments, and managing returns and exchanges.
  • Troubleshoot and resolve product-related issues and complaints.
  • Provide knowledgeable and accurate information on Chewy products, services, and policies.
  • Document customer interactions in a clear and concise manner within our system.
  • Maintain a positive and professional tone throughout all customer interactions.

Requirements:

  • Must be based in the U.S. with reliable internet access.
  • Availability for part-time hours, including evenings and weekends.
  • Previous experience in customer service or a related field is preferred.
  • Strong communication skills, both written and verbal.
  • Ability to troubleshoot issues and provide effective solutions.
  • Strong multitasking abilities and attention to detail.
  • A passion for pets and an enthusiasm for delivering excellent customer service.

Benefits:

  • Flexible, part-time work-from-home schedule.
  • Opportunity to work with a company that is passionate about pets and customer care.
  • Employee discounts on Chewy products.
  • Paid time off for eligible employees.
  • 401(k) with company match.

Health Insurance: Chewy offers health insurance benefits to eligible employees, ensuring that you and your family are well taken care of. Our health plans are designed to provide you with comprehensive coverage and peace of mind.

Why Join Us?: At Chewy, we are more than just a place to work—we are a team of passionate individuals who share a love for pets. Our supportive and inclusive company culture fosters growth, and we are committed to helping you succeed. Working remotely offers flexibility that allows you to balance work and life, all while being a part of an exciting and innovative company in the pet industry.

How to Apply: Ready to make a difference with Chewy? We’d love to hear from you! Apply today by submitting your resume and a brief cover letter. Please ensure your resume highlights any relevant experience, including customer service, problem-solving, and any passion for animals.

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