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Customer Service Representative (Remote)

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Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Job Overview

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking energetic, positive-minded technicians who embrace challenges with enthusiasm and prioritize guest satisfaction above all else.

Benefits
  • Competitive Base Pay: $15/hr + commission
  • Paid Time Off (Sick & Vacation)
  • Annual Paid Holidays (6)
  • Medical, Dental & Vision Insurance
  • 401(k) w/ 4% Matching
  • Employee Referral Program
  • Fully Remote Opportunity
Responsibilities
  • Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.
  • Advise on services, parts, and maintenance packages that align with customer needs and preferences.
  • Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
  • Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
  • Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
  • Communicate updates to customers regarding changes in service timelines and vehicle readiness.
  • Never miss an opportunity to help customers
Qualifications
  • Proven experience in sales or customer service, preferably within the automotive industry.
  • Strong communication skills with the ability to engage confidently and persuasively with customers.
  • Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
  • Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
  • Proficiency in CRM software and basic computer skills.
  • Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
  • Strong phone presence and experience handling dozens of calls per day
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent verbal and written communications skills

Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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