ExxonMobil is one of the world's largest publicly traded energy providers and chemical manufacturers, dedicated to developing and applying next-generation technologies to meet the world's growing needs for energy and high-quality chemical products.

Position Overview:

We are seeking a dedicated and proactive Customer Support Assistant to join our remote team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. Your contributions will be vital in maintaining ExxonMobil's commitment to exceptional customer service.

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Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about ExxonMobil products and services.
• Document customer interactions and feedback in our CRM system.
• Collaborate with internal teams to resolve customer issues and escalate when necessary.
• Maintain a comprehensive understanding of ExxonMobil's offerings to assist customers effectively.

Requirements:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and manage time effectively in a remote setting.

Benefits:

At ExxonMobil, we offer a comprehensive benefits package designed to support every stage of life:

• Competitive salary and performance-based incentives.
• Flexible work policies to support work-life balance.
• Parental Paid Time Off: An additional eight weeks of paid time off to bond with a new family member, whether by birth or adoption.
• Tuition Assistance Program: Reimbursement for eligible tuition, fees, and books at accredited learning institutions to maintain or improve job skills.
• Employee recognition program to celebrate service milestones.
• Backup dependent care assistance to help locate primary dependent care when needed.
• Adoption Assistance to cover some of the fees associated with adoption.
• Employee discounts on a range of automotive needs.

Health Insurance:

ExxonMobil provides comprehensive health insurance options, including medical, dental, and vision coverage, to ensure the well-being of our employees and their families.

Why Join Us?

• Be part of a global leader in the energy sector, committed to innovation and sustainability.
• Engage in meaningful work that contributes to the world's energy needs.
• Access to continuous learning and professional development opportunities.
• Join a diverse and inclusive team that values collaboration and respect.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the position through our careers portal. Please ensure all application materials are submitted by Apply buttom.

ExxonMobil is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees