Customer Support - Data Entry Specialist ID-8903

Position Overview

We are seeking a motivated and detail-oriented Customer Support and Data Entry Specialist to join our remote Customer Support team. In this role, you will provide exceptional customer service while performing crucial data entry tasks to support internal Account Management teams, clients, and participants in our Wellness Programs.

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This is a great opportunity for individuals with strong communication and organizational skills who thrive in a fast-paced, customer-focused environment.

Key Responsibilities

  • Handle customer service inquiries with professionalism and a client-focused approach.
  • Accurately input and manage high volumes of data in various software systems.
  • Support internal teams with administrative and data-related tasks.
  • Address inbound and outbound customer calls as needed.
  • Maintain confidentiality of sensitive information while delivering high-quality support.
  • Prioritize tasks effectively to meet deadlines and service standards.

Requirements

  • Experience:1–2 years of administrative experience in a customer/client-facing role (preferred).
  • Skills:
    • Exceptional interpersonal and communication abilities.
    • Strong attention to detail and accuracy in data entry.
    • Basic proficiency in computer software and web-based applications.
    • Time-management skills and the ability to prioritize tasks efficiently.
  • Additional Traits:
    • Self-motivated with a proactive attitude.
    • Capable of maintaining confidentiality in all aspects of the role.

Preferred Qualifications

  • Previous experience with inbound and outbound customer calls is a plus.

Benefits

  • Comprehensive Benefits Package:
    • Medical, dental, vision, prescription, life, and disability insurance.
    • 401(k) with employer match.
  • Work-Life Balance:
    • Paid Time Off (PTO), including volunteer time.
    • Paid maternity leave after 12 months.
  • Employee Well-Being:
    • EAP mental health benefits.
    • Wellness programs and teambuilding incentives.
  • Career Growth:
    • Ongoing training, education, and growth opportunities.
  • Perks:
    • Milestone Anniversary Program.
    • Casual dress code.

Why Join Us?

This role provides the opportunity to grow within a supportive and flexible work environment while contributing to meaningful wellness initiatives. With competitive pay, robust benefits, and a team-focused culture, you’ll find this position both rewarding and fulfilling.

How to Apply

If you are detail-oriented, customer-focused, and eager to contribute to a dynamic team, we’d love to hear from you. Apply today to start your journey with us!

Customer Support - Data Entry Specialist ID-8903

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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