Design Connect Sales Support Representative - Remote ID-9600

The Design Connect Sales Support Representative is an integral part of The Home Depot's centralized contact center design team. This role focuses on connecting our kitchen experts with customers embarking on kitchen and bath projects. As a Sales Support Representative, you will handle inbound inquiries from both internal and external customers via telephone, email, and fax. Your responsibilities include providing information on product features, advantages, and benefits, as well as making suggestions about related merchandise and installation services. You will provide fast, friendly service to customers, assess their needs, and offer assistance. This involves properly greeting, qualifying, recommending, and closing sales for customers' kitchen and bath projects. Additionally, you will ensure an effective hand-off to our Kitchen and Bath Designers at The Home Depot.

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Responsibilities:

  • Customer Service:Engage with customers in a positive and professional manner via phone and online. Answer customer inquiries, resolve issues, and determine needs to provide appropriate solutions. Respond to online customer "ask a kitchen expert" inquiries and schedule appointments for designers.
  • Sales:Create and drive sales by understanding customers' needs for kitchen and bath projects. Follow up on countertop and other kitchen and bath product quotes with customers, converting inquiries into sales. Suggest related items or services to complement products purchased and achieve individual sales goals.
  • Self-Development:Proactively seek knowledge of kitchen and bath products and services to support your role as a subject matter expert for The Home Depot's offerings. Maintain awareness of industry trends.

Requirements:

  • Must be eighteen years of age or older.
  • Legally permitted to work in the United States.
  • High school diploma or GED.
  • Contact center experience preferred.
  • Sales aptitude, including the ability to close sales, presentation skills, initiative, persistence, adaptability, and professionalism.
  • Experience in design, retail, or specialty sales is a plus.
  • Knowledge of CDM and/or CRM systems such as Salesforce.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Excellent organizational skills.
  • Ability to work independently and as part of a team.
  • Strong verbal and written communication skills.

Benefits:

  • Competitive hourly wage, with an estimated range of $21–$29 per hour.
  • Comprehensive health insurance plans.
  • Opportunities for professional development and career growth.
  • Employee discounts on products and services.
  • Supportive and collaborative work environment.

Why Join Us?

At The Home Depot, we are committed to providing exceptional service and expertise to our customers. As a Design Connect Sales Support Representative, you will play a crucial role in helping customers achieve their dream kitchen and bath projects. We value our associates and offer opportunities for growth, development, and a rewarding career. Join our team and be part of a company that values innovation, teamwork, and customer satisfaction.

How to Apply:

To apply for the Design Connect Sales Support Representative position, please visit our careers page atThe Home Depot Careers and submit your application online. We look forward to reviewing your application and considering you for this exciting opportunity.

Design Connect Sales Support Representative - Remote ID-9600

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