Director of Warehouse Operations
Job Status: Exempt, FT
About SHEIN
SHEIN Distribution Corporation distributes SHEIN’s products in the U.S. SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
Position Summary
This role will be the Director of Warehouse Operations for the Cherry Valley Distribution Center. The Director of Warehouse Operations will manage the end-to-end operations, and work internally with production, leadership, sales, and warehousing teams to optimize SHEIN’s supply chain and align it with growth goals for 3 Distribution Centers. The Director of Warehouse Operations will ensure all freight transit is efficient and effective business operations. The ideal candidate must possess previous logistical experience and knowledge of industry best practices.
Job Responsibilities
- Oversee the day-to-day operations of multiple warehouses (1.8M+ s.q.f.t. collectively), lead a team of 500+ employees to support the Direct to Consumer business in U.S.
- Align with upper management on business strategies and expectations of warehouses, build up the roadmap and operational capabilities to deliver the performance.
- Establish, maintain, and optimize standard procedures and best-practices for the local operations, and ensure the compliance with the Global Supply Chain Department's principles.
- Direct warehouse business planning, process implementation, process improvement to ensure knowledge and methods are shared efficiently and effectively across the team.
- Continually improve the productivity, accuracy and on-time rate of all processes like receiving, putaway, picking, shipping and returning.
- Review and select appropriate 3PL to expand the warehouse capacity when needed, negotiate SLA with reasonable rates, build up the managerial system of 3PL service to guarantee their performance reach SHEIN's requirements", and coordinate the teamwork of in-house and 3PL personnel.
- Proactively work with the technology team including IT, Engineering, Automation, Big Data etc. to improve the material handling system with the strong ROI.
- Ensure all employees adhere to all OSHA and the company’s safety and compliance standards; provide a safe and hazard-free environment for all employees.
- Comply to all warehousing, shipping, and handling legislation requirements.
- Work closely with HR to hire, train and develop a high performance team that can grow with the company, create the culture of teamwork, customer focus, and cost optimization, and manage the variable labor carefully to reduce cost and improve service quality
- Lead the budget management, financial analysis, reporting standards, KPI measurement, and communications which provides visibility and transparency for global management, marketing, business, warehouse, customer service, ESG, Audit, etc
- Constantly look for new logistics technologies, innovations and practices, and vendors to help improve efficiencies, and reduce delivery time and costs.
- Other tasks and/or projects based on company needs.
Job Requirements
- Bachelor’s degree in logistics, supply chain management, business administration or a related field a plus.
- Must have 10+ years of experience managing multiple highly automated distribution centers with a large e-commerce retailer.
- Experience working a 3 shift / 7-day operation.
- 2+ years 3PL Management Experience.
- Previous experience managing a warehouse team of 500+ employees and in a leadership role with oversight of multiple managers and supervisors.
- Having a black belt is a huge plus!
- Strong leadership, problem solving, and communication skills.
- Have thorough understanding of warehouse process, design, and regulatory and compliance issues.
- Proficient with Microsoft Office Suite, warehouse management and database systems.
- A deep understanding of network and financial modeling and forecasting is required.
- High proficiency in creating and analyzing complex data-driven reports required.
- Excellent interpersonal skills with the ability to develop, manage, lead and communicate effectively with staff.
- Can commute to the warehouses in Cherry Valley, California daily, and travel to other locations (e.g., Los Angeles, east coast etc.) as needed.
