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Employee Assistance Program - Regional Manager (Onsite)

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As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.

Job overview and responsibilities

The Employee Assistance Program Regional Manager is a key driver of United’s next-generation EAP strategy—delivering high-touch, business-facing support while partnering with Lyra Health for clinical care delivery. This role aligns directly with United’s operational and regulatory needs, particularly for FAA-regulated and safety-sensitive workgroups. The Regional Manager serves as a trusted advisor to leaders, HR Business Partners, and union peer groups—providing consultation, case management, and behavioral health expertise. They manage complex and sensitive cases, lead critical incident responses, and serve as part of United’s 24/7 EAP coverage, including rotating virtual on-call responsibilities. This role preserves the personal, relationship-based EAP model United leaders value, while driving operational support, compliance oversight, and crisis management.

  • Support Safety-Sensitive Populations: Manage FAA-regulated cases through administrative oversight of the HIMS program, SAP services, and compliance-related monitoring
  • Oversee day-to-day EAP activities for a designated region, including case management, reporting, and maintaining confidential records for all interactions
  • Specialized Case Management: Coordinate Last Chance Agreements, mandated referrals, and crisis cases in collaboration with management, HR,
  • Labor Relations, and Union representatives
  • Lead psychological firt aid, trauma debriefs, and emergency interventions for critical incidents across the network
  • Participate in the rotating virtual on-call model for escalated events, crisis support, and safety-sensitive incidents
  • Provide Business-Facing Consultation: Partner with leaders and HR Business Partners to proactively address productivity, performance, and behavioral concerns that may impact safety or operations
  • Drive a Culture of Care and Well-Being: Coach leaders on human factors, employee support strategies, and operational integration of wellness to enhance team performance and resilience
  • Coordinate with Lyra Health: Ensure seamless referrals and partnership alignment while maintaining United’s internal focus on regulatory compliance, safety, and critical incident response

What’s needed to succeed (Minimum Qualifications):

  • Master's degree in Clinical Counseling, Social Work, Marriage and Family
  • CEAP and SAP eligible
  • Minimum of 4 years Internal or External EAP experience
  • Wellness Initiatives and Presentation skills
  • Good communication, verbal and written skills
  • Knowledge of Mental Health and Substance Abuse
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Licensed LPC, LCSW, LMFT
  • CEAP, Q-SAP
  • Minimum of 6 years of Internal or External EAP experience
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