Employee Relations Manager, Operations - Austria ID-6397

January 9, 2025

Join an exciting team with a great mission: we want Amazon to not only be the most customer-centric company where our customers can find, discover, and buy anything online. With your help, Amazon will also become the most employee-centric company where employees discover new worlds and design the future. This is your chance to make history!

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Your Role: Manager Employee Relations.

Employee engagement is at the heart of everything we do. We care about our employees so that they can care about our customers. You will have ownership for ensuring that fair, consistent, and transparent employee relations processes are applied at the sites, making them a great place to work. Amazon respects the right of our employees to establish and join works councils, choosing and engaging in constructive negotiations. You will be providing guidance to senior leadership teams when developing or implementing programs and projects to foster a positive and engaging relationship. You support the Amazon organization with strategic and operational advice in terms of trade unions. You will also partner with different relevant stakeholders for all labor relations-related topics.

Business Area: Operations

Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers because meeting and often exceeding their expectations makes us feel good. The Operations teams in our fulfillment centers are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfillment center to stowing, picking, packing, and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it.

Open for traveling up to 30-40%.

A day in the life

The day-to-day working life of an ER Manager will be ever-changing. One day, you will be on-site supporting the local Leadership Team, may it be during a period of change, works council elections, while trade union activities are ongoing, or other. The next day, you will be supporting projects relevant for all sites of the business line(s) you are supporting and work with colleagues from the EU ER Team which support your line of business in other countries. You will be embedded in a fun-to-work-with team and as such also get your share in reaching our team goals and work on Austria-wide projects covering all lines of business.

BASIC QUALIFICATIONS

The successful candidate will be progressive, hands-on, and customer-obsessed with the credibility and capability to succeed in a fast-moving and customer-focused commercial environment.
Have some years of relevant HR/ER experience in Austria with works councils and/or unions (and maybe also in Germany), ideally within a high volume, fast-paced, and customer-focused environment.
Problem-solving and analytical capability; experience of managing ambiguity and analyzing HR metrics to find root causes and develop short, medium, and long-term plans.
Have the ability to develop effective working relationships with employees at all levels, including hourly paid, shop floor employees.
Have emotional intelligence and a proven hands-on attitude, be flexible and adaptable.
Strong change management, communication, negotiation, and influencing skills.
Fluent in German and English.
Ideally, law degree and/or MBA.

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems would be advantageous.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates