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Flipkart Customer Support Work From Home Full Time and Part Time

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Job Summary

Flipkart, one of Indias leading e-commerce companies, is seeking enthusiastic and customer-focused individuals to join our Customer Support team in a Work From Home role. Whether you are looking for a full-time career or part-time flexibility, this role allows you to provide exceptional assistance to our customers from the comfort of your home. You will be responsible for resolving customer queries, ensuring satisfaction, and maintaining Flipkarts high service standards.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

  • Assist customers with order tracking, returns, refunds, product information, and general queries.

  • Resolve complaints by providing accurate information and following Flipkarts service guidelines.

  • Document customer interactions and escalate complex issues to the relevant department.

  • Maintain a positive and helpful tone while ensuring customer satisfaction.

  • Adhere to performance metrics, including response time, quality, and service efficiency.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).

  • Strong problem-solving abilities and attention to detail.

  • Basic computer literacy and ability to navigate multiple systems.

  • Customer-oriented attitude with a focus on delivering outstanding service.

  • Ability to remain calm and empathetic when dealing with difficult situations.

Experience

  • Freshers and experienced candidates are welcome to apply.

  • Previous experience in customer service, BPO, or e-commerce support will be an added advantage.

Working Hours

  • Full-Time: 8 hours per day, 5–6 days a week.

  • Part-Time: Flexible shifts of 4–5 hours per day.

  • Rotational shifts may apply, including weekends and holidays, depending on business needs.

Knowledge, Skills, and Abilities

  • Familiarity with e-commerce platforms and online shopping processes.

  • Ability to multitask and manage time effectively in a remote environment.

  • Strong interpersonal skills and team spirit.

  • Quick learner with adaptability to new tools and processes.

Benefits

  • Work-from-home flexibility with no commute.

  • Competitive salary with performance-based incentives.

  • Paid training provided by Flipkart.

  • Opportunities for career growth within the company.

  • Employee discounts on Flipkart products.

  • Health insurance and other benefits for eligible employees.

Why Join

At Flipkart, we value innovation, teamwork, and customer obsession. Joining our Customer Support team means being part of a dynamic, fast-growing organization that invests in your professional development while offering the freedom to work from anywhere.

How to Apply

Interested candidates can submit their application by visiting the Flipkart Careers page or sending their updated resume to the HR recruitment email mentioned in the job posting. Shortlisted candidates will be contacted for an online assessment and interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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