Full Time Remote Customer Service ID-8918

Description

Are you passionate about helping others and creating exceptional customer experiences? Zaktos is looking for enthusiastic, solution-oriented individuals to join our dynamic Customer Service team. This is a remote, full-time position offering flexibility and the opportunity to work from the comfort of your own home.

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What You’ll Do

  • Serve as the first point of contact for our customers, providing friendly and professional support via phone, email, and chat.
  • Resolve customer inquiries and concerns efficiently, ensuring satisfaction with each interaction.
  • Maintain up-to-date knowledge of our products, services, and company policies to provide accurate information.
  • Work collaboratively with team members and other departments to solve complex customer issues.
  • Document customer interactions and feedback to help us improve our services.

What We’re Looking For

  • Previous experience in customer service or a similar role (preferred but not required).
  • Excellent communication skills, both verbal and written.
  • A problem-solving mindset with the ability to handle challenging situations with empathy and professionalism.
  • Strong organizational skills and attention to detail.
  • Reliable internet connection and a quiet, dedicated workspace for remote work.

Why Join Zaktos?

  • Flexibility: Work remotely from anywhere in the U.S.
  • Competitive Pay: We offer a fair salary with opportunities for growth.
  • Supportive Team Culture: Be part of a collaborative, inclusive, and welcoming team.
  • Comprehensive Training: We’ll provide all the tools and resources you need to succeed.
  • Career Development: Build your career with ongoing learning opportunities.

How to Apply

Ready to join our team? Send us your resume and a brief cover letter explaining why you’d be a great fit for the role. We can’t wait to hear from you!

Full Time Remote Customer Service ID-8918

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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