[Hiring] Telecommunicator @Cityblock Health, Inc. ID-8945
Role Description
- Assesses reason for caller’s inbound communication, while meeting and managing callers’ emotional state
- Systematically questions caller, rebuts and redirects conversation appropriately for the situation
- Gathers and transcribes key information necessary for the coordination of services, guides callers through intake and triage processes
- Effectively informs next steps and manages expectations, delivers pre-arrival instructions
- Identifies risks of imminent life threats, self-harm or harm to others and directs questioning; makes appropriate notifications
- Completes assessment tools and documentation across multiple platforms in a timely fashion
- Provides a high standard of service aligned with policies, procedures, and organizational goals
- Appropriately accesses and safeguards members’ confidential medical and other protected/privileged information
- Excels in a fully remote working environment requiring independence and self-governance
- Self-identifies human factors compromising or undermining personal ability to deliver a consistent standard of work
- Shift assignments may vary to support 24/7 operation
- Shift options include 12hr Pittman (Days, Nights); Weekdays; and Weekends. Shifts are assigned based on departmental need and seniority
- May be required to work on company recognized holidays and national holidays
- Other duties as assigned
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Qualifications
- Minimum: High School Diploma or equivalent education
- Plus completion of one of the following:
- CAAHEP- or ABHES-accredited medical assisting program
- State Office of EMS or National Registry of Emergency Medical Technicians compliant Emergency Medical Technician or Paramedic course
- Public Safety Telecommunicator academy meeting the National Emergency Number Association or APCO requirements
- Preferred: Associates Degree or Higher
Requirements
- One or more of the following:
- At least two years as a Lead Advanced Life Support provider or 5+ years as an Emergency Medical Technician
- 3+ years as a medical assistant or medical secretary
- Six months as a Public Safety Telecommunicator in an Emergency Medical Dispatch accredited center
- Tolerates keyboarding, sitting or standing for extended periods of time
- Possesses audiovisual acuity sufficient to operate a computer, hear and comprehend telecommunications in potentially accented, rapid speech
- Access to a secluded workspace for the privacy of member information, area free of distractions and equipped with reliable internet service
Benefits
- This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.
- The expected salary range for this position is: Min $51,300 MRP $57,000 Max $62,700