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Market Loan Advisor Remote-USA ID-13887

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, youll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If youre looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team?

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About the role

As the Market Loan Advisor, you will be responsible for facilitating the relationship development between designated partner teams and Loan Officers (LOs) to achieve Enhanced Transfer Rate (ETR) targets. You will cultivate and maintain relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector between Regional Managers and Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region. This role reports to the Regional Manager.


Key Responsibilities:

  • Drive and facilitate business opportunities
  • Build relationships based on trust and communicate ZHL value propositions to partners and agents.
  • Act as a point of escalation for external partners who have concerns about shared customers.
  • Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.
  • Drive agent adoption of PA Flex Transactions within the assigned book of business or within the market.

 

Onboarding & training (in-market & virtual)

  • ZHL onboarding and training for new markets, agents & partners. 

 

Nurture & relationship building 

  • Join partner team meetings to ensure a consistent ZHL presence.
  • Perform in-market visits to meet partners and agents face-to-face. 
  • Conduct regular agent calldowns (i.e., closing calls)
  • Facilitate Premier Agent Strategic Business Reviews (SBRs)

 

Engagement & Communication 

  • Participate in bi-weekly 1:1s with Regional Managers and the VP to communicate feedback from partners and agents. 
  • Participate in monthly 1:1s with Growth Advisors, Growth Advisor Managers and other stakeholders to determine opportunities for enhanced partnerships with agents and partners. 
  • Provide external partner/agent updates (e.g. market updates, pipeline updates, weekend availability)

 

Change management & coordination

  • Drive go-to-market for new products and programs related to ZHL.
  • Coordinate travel & booking for in-market engagements.
  • Maintain active licensing (if applicable), education/training and understanding of changes to regulations.

 

 

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

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