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Operational Keyholder

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Job Title: Operational Keyholder
Location: Glen Arbor, MI (On-site)
Status: This position offers up to 30 hours a week, year-round, based on business need

Summary of Position:
Cherry Republic’s Operational Keyholder assists with the coordination of training staff, shipment of goods, arrangement of store layout, opening and closing procedures, troubleshooting company systems as needed, and providing overall support to the Retail Store / Management.

Essential Duties and Responsibilities:
Includes the following. As with any job, other duties may be assigned to you as appropriate.
  • To assist the Retail Management as directed while accomplishing operational and customer service-oriented tasks and responsibilities.
  • Supervise retail staff, including cashiers and other ambassadors working on the floor.
  • Continuous enforcement of Cherry Republic customer service expectations.
  • Able to follow and enforce policy and procedures with a strong desire to provide quality customer service with a positive attitude.
  • Ensure merchandise is clean and ready to be displayed.
    • Ensure cycle counts are happening.
  • Maintain floor inventory, the store should look full.
  • Provide Inventory ordering and support as necessary. Ensure promotions are accurate and merchandised to company standards.
  • Coordinates workflow and oversees employees when the Manager is away and serves as a second set of eyes.
  • Available to assist on truck delivery days as necessary and directed by that location’s Manager.
  • Assists with special events in-store and company-wide.
  • Cash Handling and Register Balancing – monitor sales staff daily when on the sales floor.
  • Continually work towards and supervise employees to monitor the appearance of the Retail Store and tasting Room and grounds.
  • Enforce Service from the Heart (SFTH), the Proven Process and training by customer service guidelines. Able to apply company values to resolve issues. Able to perform Ship from Store (SFTS) and Acumatica orders.
  • Performs Audit of all POS inventory errors.
Supervisory Responsibilities
Serves as lead person for retail staff of 5 – 40 employees when Management and supervisor(s) are unavailable.
Skills You Need
  • Ability to, complete tasks, meet deadlines and solve problems.
  • Excellent written and verbal skills.
  • Detail-oriented and technically adept.
  • Strong attention to detail and ability to keep records and files organized.
  • Ability to multi-task various projects and staff members.
  • Understand Point of Sale System, and basic email etiquette (varies by location).
  • Able to deliver superior customer service.
  • Solid understanding of Cherry Republic’s culture.
  • Ability to work within a TEAM.
Qualifications for the Job - To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability you are required to possess.
  • Educational Requirements - High School Diploma or GED required previous retail experience in a retail setting preferred.
  • Language Requirements - Ability to read. Ability to effectively present information and respond to questions from groups of clients, customers, managers, and the general public.
  • Computer Skills – To perform this job successfully, you should have knowledge of our Point of Sale (POS) system including SFTS, mail order software (ERP System), and the Microsoft platform. Ability to independently perform daily operations within company systems.
  • Physical Requirements - Ability to be on foot for long periods of time walking on the sales floor with the stamina to stand stationary when using the POS system. Frequently lifting 25 lbs or more throughout an 8-hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).
  • Reasoning Ability - Ability to communicate accurately, timely, and thoroughly to customers and staff.

Your Work Environment
The work environment characteristics described here are representative of those you would encounter while performing the essential functions of this job. Should you have a disability, the company may make reasonable accommodations to allow you to perform the essential functions. Retail store associates should maintain a flexible schedule and be available when needed at the store. Should be able to lift up to 25lbs and stand for long periods of time. Shoveling snow in winter, climbing ladder when necessary to a height of 12'.

Other Things You Should Know

Listed here are the important parts of your job. But more importantly, you are here to think, to use your judgment, to act in the best interest of the company at all times. The “Ultimate Expectation” is as follows: Always do what must be done without waiting to be asked. As long as you are acting in the company's best interests and in accordance with core values and policies, you have permission to act in our mutual best interests.
If at any time, you don’t feel we are doing the right thing, please say so. You have the right and we give you permission to speak up, when necessary, to state what is unstated, to make a suggestion, or to question an action or decision. This doesn’t mean we will always agree with you, nor that we will necessarily change what we are doing; but we always want to hear what you most believe would help us better achieve our goals and purpose and to create an even better place for all of us!
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