Part Time Customer Service Representative - Part-time

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div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;L096 Ohio City - Cleveland, OH/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4p style="margin-left:0in; margin-right:0in"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="color:#495057"Part- Time: Starting at $12 per hour./span/strong/span/p p style="margin-left:0in; margin-right:0in"strongHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date./strongnbsp;/p p style="margin-left:0in; margin-right:0in"Saturday and Sunday 7am-3pm OR Saturday-Sunday 11am-7pm/p pspan style="font-family:Aptos,sans-serif"At National Fitness Partners, we donrsquo;t just work in fitnessmdash; we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. nbsp;/span/p ul lispan style="font-family:Aptos,sans-serif"nbsp;We Are Accountable ndash; Self-starters who pursue excellence. /span/li lispan style="font-family:Aptos,sans-serif"nbsp;We Are Driven ndash; Problem solvers who deliver results. /span/li lispan style="font-family:Aptos,sans-serif"nbsp;We Are Passionate ndash; Positive energy with a real desire to help others. /span/li lispan style="font-family:Aptos,sans-serif"nbsp;We Are Ambitious ndash; Always learning and growing toward success./span/li /ul pspan style="font-family:Aptos,sans-serif"We believe in the power of our people to make a difference. If yoursquo;re looking for a career where your passion meets purpose, we want YOU on our team!/span/p pspan style="font-family:Arial,Helvetica,sans-serif"strongCustomer Service Representative Benefits/strong:/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"Growth Opportunities over 90% of our management team started as an entry level team member!/span/li liCompetitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date./li liShift-differential pay for select shifts/li lispan style="font-family:Arial,Helvetica,sans-serif"PTO for all employees/span/li lispan style="font-family:Arial,Helvetica,sans-serif"Employee Assistance Program/span/li lispan style="font-family:Arial,Helvetica,sans-serif"Free employee Black Card Membership including one free Black Card Membership for a direct family member/span/li /ul pnbsp;/p pstrongCustomer Service Representative Responsibilities:/strong/p p style="margin-left:0in; margin-right:0in"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. /span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Answer phones in a friendly manner using information script/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Greet members, sign up and tour new members, and log amenities./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Respond to member questions and concerns in a timely and professional manner/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Process beverage or merchandise purchases through the point of sale system/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Promote our unique fitness instruction classes (PE@PF) to our active members and our new members/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Provide a clean, sanitized and safe club environment./span/span/li /ul h4Qualifications/h4brp style="margin-left:0in; margin-right:0in"strongspan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Job Requirements:/span/span/strong/p ul liCustomer service experience/li liHigh school diploma/GED equivalent preferred/li liMust be 18 years of age or older/li liBasic computer proficiency/li /ul pnbsp;/p p style="margin-left:0in; margin-right:0in"strongspan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Physical Demands:/span/span/strong/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Frequent lifting, carrying, pushing, and pulling/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Must be able to lift up to 75 lbs./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Will encounter cleaning chemicals during shift/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Frequent climbing, balancing, kneeling and crouching during shift/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Continual reaching with hands/fingers/arms during shift/span/span/li /ul
div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;L096 Ohio City - Cleveland, OH/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4p style="margin-left:0in; margin-right:0in"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="color:#495057"Part- Time: Starting at $12 per hour./span/strong/span/p p style="margin-left:0in; margin-right:0in"strongHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date./strongnbsp;/p p style="margin-left:0in; margin-right:0in"Saturday and Sunday 7am-3pm OR Saturday-Sunday 11am-7pm/p pspan style="font-family:Aptos,sans-serif"At National Fitness Partners, we donrsquo;t just work in fitnessmdash; we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. nbsp;/span/p ul lispan style="font-family:Aptos,sans-serif"nbsp;We Are Accountable ndash; Self-starters who pursue excellence. /span/li lispan style="font-family:Aptos,sans-serif"nbsp;We Are Driven ndash; Problem solvers who deliver results. /span/li lispan style="font-family:Aptos,sans-serif"nbsp;We Are Passionate ndash; Positive energy with a real desire to help others. /span/li lispan style="font-family:Aptos,sans-serif"nbsp;We Are Ambitious ndash; Always learning and growing toward success./span/li /ul pspan style="font-family:Aptos,sans-serif"We believe in the power of our people to make a difference. If yoursquo;re looking for a career where your passion meets purpose, we want YOU on our team!/span/p pspan style="font-family:Arial,Helvetica,sans-serif"strongCustomer Service Representative Benefits/strong:/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"Growth Opportunities over 90% of our management team started as an entry level team member!/span/li liCompetitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date./li liShift-differential pay for select shifts/li lispan style="font-family:Arial,Helvetica,sans-serif"PTO for all employees/span/li lispan style="font-family:Arial,Helvetica,sans-serif"Employee Assistance Program/span/li lispan style="font-family:Arial,Helvetica,sans-serif"Free employee Black Card Membership including one free Black Card Membership for a direct family member/span/li /ul pnbsp;/p pstrongCustomer Service Representative Responsibilities:/strong/p p style="margin-left:0in; margin-right:0in"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. /span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Answer phones in a friendly manner using information script/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Greet members, sign up and tour new members, and log amenities./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Respond to member questions and concerns in a timely and professional manner/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Process beverage or merchandise purchases through the point of sale system/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Promote our unique fitness instruction classes (PE@PF) to our active members and our new members/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Provide a clean, sanitized and safe club environment./span/span/li /ul h4Qualifications/h4brp style="margin-left:0in; margin-right:0in"strongspan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Job Requirements:/span/span/strong/p ul liCustomer service experience/li liHigh school diploma/GED equivalent preferred/li liMust be 18 years of age or older/li liBasic computer proficiency/li /ul pnbsp;/p p style="margin-left:0in; margin-right:0in"strongspan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Physical Demands:/span/span/strong/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Frequent lifting, carrying, pushing, and pulling/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Must be able to lift up to 75 lbs./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Will encounter cleaning chemicals during shift/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Frequent climbing, balancing, kneeling and crouching during shift/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="color:#495057"Continual reaching with hands/fingers/arms during shift/span/span/li /ul
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...