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Post Summary Operations Specialist ID-20713

Description

To provide customers with the highest quality of service by providing consistent customer service while resolving customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP). This position is responsible to analyze, and make financial and other decisions based on company culpability for both FTN and the customer. Provides advice to clients based on research, matter of opinion and facts to both internal/external customers and operational departments/ regulatory & compliance alike. May proactively lead and guide team members ensuring successful achievement of operational objectives and project management.

Shift: 8am to 4:30 Monday – Friday 

"This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy."

Can be located in:

  • Gardena CA  
  • Buffalo, NY
  • East Point, GA
  • Auburn, WA
  • Detroit, MI
  • Boston, MA

Qualifications

  • High school diploma/GED required
  • Brokerage knowledge obtained by working in a brokerage related field 1-3 years
  • CCS/CES credentials preferred
  • MS Office, Outlook, office equipment (phone fax, photocopier, printer, scanner) required
  • Proficient with US Customs regulations and other federal regulations and requirements as well as HTS Classification and required knowledge of the harmonized tariff systems.
  • Must use good judgement and initiative by considering the advantages, disadvantages and possible adverse consequences to company, customer and/or CBP, other PGA.
  • Must arrive at sound and timely decisions, recognize when action is needed and assumes responsibility.
  • Must apply application of technical expertise regarding entries, and how to correct while maintaining the utmost compliance needs of the customer and company.
  • Must have behavior flexibility by controlling emotion under the demands of time, multiple assignments, juggling customers, and flexibility in changing priorities and directions.
  • Must have strong organizational, problem-solving and interpersonal skills
  • Must handle high volume of work in a time sensitive environment
  • Paid training provided


Preferred Qualifications:CCS/CES credentials preferred. 

Pay Transparency:This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

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