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Program Manager, Card Network Office | Stripe | Remote (United States)

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<h3><strong>Who we are</strong></h3> <h3><strong>About Stripe</strong></h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p> <h3><strong>About the team</strong></h3> <p>The Partnerships Strategic Operations (PSO) team sits within the Global Partnerships organization and is a key component of Stripe’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth.</p> <h3><strong>What you’ll do</strong></h3> <p>Under its newly formed Networks pillar, the team is building a new function to oversee Card Network Compliance. In this role, you will develop programs and processes around Stripe’s card network changes and the impacts to Stripe and its users. This is critical to ensure that we have proper awareness of ongoing card network announcements, strategies to improve our position, and drive operational efficiency as changes are made.This is an exciting opportunity to play a key role in building a function from the ground up and to help develop strategies in the best interest of Stripe and its users!</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Oversee the Card Network release management and updates process for Stripe, advising all cross-functional partners on impacts and changes and ensuring Stripe is compliant with Network requirements</li> <li>Provide thought leadership around complex network initiatives and changes to help develop strategies in the best interest of Stripe and its users</li> <li>Work with product owners to build the forward-looking roadmap and refine the demand backlog</li> <li>Interact with external network partners including joining councils, forums, and regular meetings</li> <li>Serve as a Stripe advocate to ensure the Card Networks are considering Stripe’s perspective within the ecosystem</li> <li>Consult user-facing teams on network changes so that they can effectively communicate user-impact externally</li> <li>Manage the waiver request process with strategic-thinking and forward-looking mindset</li> </ul> <h3><strong>Who you are</strong></h3> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>8-10+ years of payments industry work experience, with significant experience working with card networks and card network rules/documents</li> <li>A deep understanding of Acquiring platforms and systems and how they interact with card network products and processes</li> <li>A track record of working well cross-functionally with product and engineering teams to shape new processes and strategies in partnership with them</li> <li>Strong program and project management skills with ability to engage with and influence stakeholders outside of their direct control</li> <li>Strong written and verbal communication with internal and external partners to influence change</li> <li>An ability to flourish with minimal guidance and handle uncertainty and ambiguity as you shape a new program and function at Stripe</li> <li>Strategic thinker able to identify cross functional issues, provide innovative solutions, and communicate the implications of solutions across existing processes, systems and teams</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Excellent interpersonal and communication skills (verbal and written)</li> <li>The ability to prioritize and remain focused under pressure, and comfortable with ambiguity</li> <li>Strong analytical skills with excellent problem solving abilities</li> <li>Experience in a high growth technology company</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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