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[Remote] Banking Customer Support (Remote)

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking Banking Customer Support Representatives who are passionate about delivering exceptional customer experiences in the financial sector. In this role, you will guide clients through banking procedures, resolve inquiries, and educate them on account features and digital tools while maintaining professionalism and compliance.


Responsibilities

  • Answer inbound calls from customers
  • Delivering outstanding customer service by resolving inquiries promptly and professionally
  • Educate clients on account services, features, and digital capabilities
  • Guide clients through banking procedures with patience and clear communication
  • Troubleshoot basic banking issues (card activation, account reset)
  • Maintain detailed records and follow up on client requests
  • Adapt to a fast-paced environment with changing priorities

Skills

  • Strong verbal and written communication skills
  • Familiarity with financial products and account services
  • Proficiency in Microsoft Office Suite; familiarity with Citrix, Active Directory, or similar tools is a plus
  • Ability to troubleshoot basic computer issues and assist clients with navigation
  • High School Diploma
  • Call center experience preferred
  • Banking or financial services experience highly desired
  • Patient and empathetic, especially when assisting elderly clients
  • Customer-centric mindset with strong follow-up skills

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Company Overview

  • Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com.

    • Company H1B Sponsorship

  • Cognizant has a track record of offering H1B sponsorships, with 8607 in 2025, 11423 in 2024, 13054 in 2023, 13876 in 2022, 12651 in 2021, 28659 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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