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Remote Customer Care Representative (Entry Level/Work From Home/No Degree Required)

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<div class="content-intro"> <p>Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.</p> </div> <p><strong>We’re Looking For A: Customer Care Representative</strong></p> <p><strong>Remote: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming</strong></p> <p><strong>Training Schedule: Paid virtual training (4-5 weeks)</strong></p> <ul> <li>8:00 AM to 4:30 PM MST Monday-Friday</li> </ul> <p><strong>Call Center Hours of Operation: All shifts include one or both weekend days</strong></p> <ul> <li>7:00AM-6:00PM MST Monday-Friday</li> <li>7:00AM-5:00PM MST Saturday/Sunday</li> </ul> <p><strong>The Golden Difference. How are we different from other companies?</strong></p> <ul> <li>Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents</li> <li>Employee Stock Ownership Plan (You’re part owner of GCC). <a href="">Learn more.</a></li> <li>401k retirement contribution with company matching up to 3.5%</li> <li>10 days of paid vacation, 6 days of paid sick time plus holidays</li> <li>Internet reimbursement</li> <li>Massive room for professional growth and results-based pay increases</li> <li>Actually fun virtual & in-person events</li> </ul> <p><strong>What You’ll Be Doing:</strong></p> <ul> <li>Use multiple systems simultaneously to resolve customer inquiries efficiently</li> <li>Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily</li> <li>Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction</li> <li>Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable</li> <li>Correct/update customer information accurately as needed to ensure current and reliable records</li> <li>Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records</li> <li>Efficiently fulfill customer order requests to enhance their experience and encourage repeat business</li> <li>Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience</li> <li>Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction</li> <li>Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction</li> <li>Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction</li> </ul> <p><strong>Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):</strong></p> <ul> <li>High school diploma or GED</li> <li>1-2 Years in a customer service role</li> <li>1 year customer service in a contact center setting (preferred)</li> <li>Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)</li> <li>Working knowledge of call center systems and/or workflows</li> </ul> <p>We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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