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Remote Customer Support Representative at Hulu

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Job Summary

Hulu is seeking a dedicated and customer-focused Remote Customer Support Representative to provide top-tier support to our subscribers. In this role, you will assist customers with account issues, billing inquiries, and technical troubleshooting while ensuring a seamless and enjoyable experience for every Hulu user. If you have excellent communication skills and a passion for problem-solving, we encourage you to apply.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via chat, email, and phone.

  • Assist users with account management, billing issues, subscription plans, and payment concerns.

  • Troubleshoot technical issues related to streaming, device compatibility, and software updates.

  • Educate customers on Hulus features, policies, and service offerings.

  • Maintain accurate records of customer interactions and escalate complex issues when necessary.

  • Deliver exceptional customer service while meeting performance metrics.

  • Collaborate with internal teams to improve the customer support experience.

Required Skills and Qualifications

  • High school diploma or equivalent (Bachelors degree preferred).

  • Proven experience in customer service, preferably in a call center or remote environment.

  • Strong problem-solving and critical-thinking abilities.

  • Excellent verbal and written communication skills.

  • Ability to multitask and work efficiently in a fast-paced environment.

  • Familiarity with streaming platforms, digital subscriptions, and technical troubleshooting.

  • Proficiency in using customer support tools and CRM software.

Experience

  • Minimum of 1-2 years of experience in a customer service or support role.

  • Experience working remotely and managing customer interactions via multiple communication channels.

  • Background in the entertainment, media, or tech industry is a plus.

Working Hours

  • Full-time and part-time positions available.

  • Must be available to work flexible shifts, including evenings, weekends, and holidays as needed.

  • Shifts may vary based on customer demand and business needs.

Knowledge, Skills, and Abilities

  • Strong understanding of streaming services and digital content platforms.

  • Ability to handle high-volume customer interactions professionally and efficiently.

  • Strong organizational and time management skills.

  • Adaptability to changing policies, tools, and customer needs.

  • A proactive approach to problem-solving with a customer-first mindset.

Benefits

  • Competitive hourly pay with performance incentives.

  • Comprehensive health, dental, and vision insurance.

  • 401(k) retirement plan with company match.

  • Paid time off, sick leave, and holidays.

  • Monthly streaming subscription reimbursement.

  • Career growth opportunities within Hulu and the broader Disney family.

  • Employee discounts on Hulu and other Disney services.

Why Join Hulu?

At Hulu, we believe in creating the best streaming experience for our customers, and that starts with exceptional support. We foster an inclusive and innovative work environment where employees can thrive, grow, and make a real impact. Join us and be part of a team that values creativity, customer satisfaction, and cutting-edge technology.

How to Apply

Interested candidates should submit their application online through Hulus official careers page. Please include an updated resume and a brief cover letter highlighting your customer service experience and why you are excited about joining Hulu.

Join us at Hulu and help redefine the future of streaming entertainment!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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