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[Remote] HSA/FSA Customer Service Delivery Consultant

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance and employee benefits. The HSA/FSA Customer Service Delivery Consultant is responsible for supporting service delivery for various benefit products, ensuring customer satisfaction through effective communication and collaboration with internal and external teams.


Responsibilities

  • Provide day-to-day service support to internal MetLife service teams and external employer group customers. Includes attending customer calls, providing recommendations and oversight of plan operations, plan renewals, reporting, and helping resolve issues with customer specific processes.
  • Create strong working partnership with vendor to support internal teams and customers and track open issues to ensure timely execution of customer requests
  • Run HS&SA reporting including file data review, identity verification review, and contribution reconciliation. Proactively monitor file performance to avoid employer escalations with reconciling funding and eligibility reporting.
  • Consult with the Service Team and customers on process improvements that will improve administration and overall customer satisfaction.
  • Create annual stewardship reporting, as well as attend the stewardship meeting when requested to present reporting to the customer in a consultative fashion.
  • Track open customer escalations, provide status reports to management, and outline improvements and efficiencies in business processes to minimize customer turnaround times and meet outlined SLAs.
  • Track root cause of issues and trends and proactively collaborate with internal partners to rectify broader service and operational issues to enhance the service satisfaction of customers.
  • Thoroughly investigate and respond promptly to elevated escalations funneled through various teams.
  • Assist in the development of materials and implementation of training that will help improve service and operational processes to meet and enhance the service satisfaction of customers.

Skills

  • High school degree or equivalent required.
  • 5+ years experience with Health Savings & Spending Accounts in Product, Client Service or Operations background.
  • Effective communication, organizational, problem solving, and analytical skills.
  • Excellent time management & work prioritization skills.
  • Ability to work independently and drive results partnering with cross-functional teams in a matrixed organization.
  • Well-developed relationship building skills both internally & externally.
  • Proficient with Microsoft office software.
  • Bachelor’s Degree

Benefits

  • Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability
  • Company-paid life insurance and legal services
  • A retirement pension funded entirely by MetLife and 401(k) with employer matching
  • Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
  • Employee Assistance Program (EAP) and digital mental health programs
  • Parental leave
  • Volunteer time off
  • Tuition assistance

Company Overview

  • MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.metlife.com.

    • Company H1B Sponsorship

  • MetLife has a track record of offering H1B sponsorships, with 133 in 2025, 108 in 2024, 113 in 2023, 155 in 2022, 75 in 2021, 81 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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