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Senior Product Delivery Associate - Payments - Senior Associate ID-20583

Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

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Job responsibilities
  • Handle client and internal escalated technical issues by validating defects, debugging, verifying network connectivity, and setting up traces.
  • Execute training and product knowledge transfers with internal Operational and Client Services partners.
  • Ensure all product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.


Required qualifications, capabilities, and skills

  • 5-7 years' experience in the payments industry or related technology field is required
  • 3+ years in an engineering or related technical role with integrated solutions required
  • Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
  • Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring
  • Strong knowledge of payment applications and terminal programming.


Preferred qualifications, capabilities, and skills

  • Bachelor's degree in computer science or related technical field is preferred
  • Experience executing operational management and change readiness activities
  • Experience in product deployment processes
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