UnitedHealth Group is a leading healthcare organization committed to delivering innovative care solutions that help millions of individuals lead healthier lives. Our mission is to advance health equity on a global scale by connecting people with essential care, pharmacy benefits, data, and resources. We foster a culture of diversity and inclusion, providing talented peers, comprehensive benefits, and ample opportunities for career development.

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Position Overview:

As a Service Account Management Supervisor at UnitedHealth Group, you will oversee all aspects of center operations to ensure quality customer service for our members. This role requires high performance under minimal supervision, where you will provide direction, inspiration, and counseling to Supervisors, Team Leads, and Customer Representatives. You will monitor workflow functions, customer satisfaction, quality assurance, and other key performance indicators (KPIs) to meet or exceed established financial and operational objectives in collaboration with the Operational Manager and Operations Director.

Responsibilities:

• Manage teams to ensure all Service Level Agreements (SLAs) and Management by Objectives (MBOs) are met.
• Collaborate with other departments to implement process improvements, cost reduction strategies, and achieve business objectives.
• Develop and mentor new supervisors and team leads.
• Lead people development initiatives to ensure a highly engaged workforce.
• Oversee Quality Assurance (QA) for respective processes and demonstrate expertise in generating solid results.
• Act as a culture ambassador, upholding organizational principles and values.

Requirements:

• Bachelor's degree or equivalent experience.
• Proven experience in a supervisory or leadership role within a customer service environment.
• Strong understanding of customer service operations and performance metrics.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under minimal supervision and manage multiple priorities.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance plans, including medical, dental, and vision coverage.
• Paid time off, including vacation days and holidays.
• Retirement savings plan with company match.
• Professional development opportunities and career advancement programs.
• Flexible work arrangements to support work-life balance.

Health Insurance:

UnitedHealth Group offers comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure the well-being of our employees and their families.

Why Join Us?

At UnitedHealth Group, you will have the opportunity to make a meaningful impact on the communities we serve by advancing health equity on a global scale. We offer a culture deeply rooted in diversity and inclusion, providing you with talented peers, comprehensive benefits, and ample opportunities for career development. Your contributions will directly enhance health outcomes by connecting people with essential care, pharmacy benefits, data, and resources.

How to Apply:

Interested candidates are invited to submit their resume and cover letter through our online application portal. Please ensure that your application highlights your relevant experience and qualifications for the Service Account Management Supervisor position.

UnitedHealth Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.