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Technical Customer Service Associate, AWS Customer Service Job at Amazon in Dall ID-13791

Technical Customer Service Associate, AWS Customer Service

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.

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As a Technical Customer Service Associate, you'll help field customer e-mail, phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

Key Job Responsibilities

Your responsibilities will include, but will not be limited to:

  1. Providing innovative customer service to address billing, account access and authentication inquiries and general resource management while keeping customer data safe.
  2. Working with other customer support teams to ensure a consistent and high-quality level of support.
  3. Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
  4. Assisting with customer communication during AWS critical launches and support events.

Minimum Requirements

- Bachelor’s Degree in any field
- Overall 6 months-4 years of experience which includes 6+ months of directly working with customers using computer systems and technology components
- Demonstrated advanced proficiency in English both written and spoken skills
- 1+ years of experience in Contact Center/ Technical Support/ Customer Support in a fast-paced support environment
- Experience or knowledge on with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domain areas (e.g., internet, network, software, systems)
- Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

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