Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Communications Specialist - Full Time (Call Center LV)

Other Jobs To Apply

Job Summary: The Communications Specialist will be responsible for the day to day maintenance of the Enterprise Knowledgebase. They will be responsible for supporting the development, implementation and continued improvement of the Caesars Entertainment Enterprise Knowledgebase (KB). They will optimize the KB structure and knowledge life cycle workflows. They will follow KB maintenance processes to ensure data integrity. They will work closely with teams across the Enterprise to ensure the KB is accurate, relevant, up to date and effective. The Communications Specialist will help to drive acceptance and usage of the KB across the Enterprise as well as assist leadership in developing a culture that invites individuals and teams to contribute/offer feedback on KB articles, accuracy and effectiveness. The Communications Specialist will assist with creating, maintaining and teaching KB training material and processes/procedures. Job Functions: * Execute the day to day processes/procedures needed for maintenance, design and/or architecture of the KB, including any associated mobile applications. * Adherence to processes for updating KB, while meeting or exceeding department standards related to such. * Help support and complete the processes necessary for the maintenance and life cycle of knowledge data/documentation (knowledge articles, FAQs, reference guides, how-to's, etc.) * Conduct audits and create reporting on the KB via workflows, system reports, feedback etc. * Complete user Audits and reporting to identify usage of the Knowledgebase or specific articles to drive improve agent performance. * Create call center communications up to and including newsletters, pre-shifts, memos etc. * Supports the relationships between call center communications team and Enterprise contacts. * Create and maintain queries in KB platform. * Work with peers to and assists management with the established processes for reviewing and analyzing data. Supports the end-user feedback process which can be received through a variety of channels including surveys, quarterly feedback sessions/meetings, and end-user reporting with the focus on improving the knowledgebase articles and usage. * Assists with maintenance of training and training materials relevant to the KB systems and processes as well as other call center initiatives as assigned. * Meet or exceed department standards related to KB content accuracy, design and workflows. Essential Requirements: Education: * High School diploma or equivalent * KCS Certification Experience: * 2 years' experience in a related field (Knowledge Management, Information Science, Information Systems, Communications, Business, or Graphic Design). * Salesforce Experience Abilities: * Has a propensity to be a self-starter, punctual and a team player. * Excellent written and verbal communication skills * Strong attention to detail and accuracy in all aspects of knowledge management (content, workflows, etc). * Ability to assimilate information extracted from various resources and convert to a defined style, ensuing clear articulation. * Is open to positive and constructive feedback. * Types 45 WPM * High level knowledge of Microsoft Office programs (Excel, PowerPoint, Word, Publisher, Designer, Access). * Able to work independently as well as with a team and take initiative. * Strong time management/prioritization skills, handling multiple tasks in a high volume, fast paced environment. * Excellent organizational, listening and decision-making skills. * Must demonstrate a friendly, professional upbeat and positive disposition. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts