Credit Card Customer Service Mid Shifts ID-15611
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
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Job Description:
This position is based in our Chatham customer care center and is considered an on-site position.
We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!
Our next classes start on April 21, 2025.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
• 12:30 PM - 9:00 PM CST (Illinois)
Note: Shifts are Monday - Friday with weekends as assigned.
What You'll Do
- Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
- These routine customer service inquiries require the use of standard screens, scripts and procedures.
- Navigates a computerized system for responding and/or troubleshooting to customer questions.
- Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
- Actively manages and escalates risk and customer-impacting issues within the day-day role to management.
How You'll Do It
- Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
- Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
- Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
- Leverages 2 standard screens, verbatim scripts and procedures
- Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications You'll Need
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
- Primarily remain in a stationary position.
- No required movement about the work environment to complete the major responsibilities of the job.
- Primarily performed indoors in an office setting.
- Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
- Ability to communicate verbally.;
- Ability to communicate in written form.
- This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.
Bonus Points If You Have
- H.S. Diploma or GED
- 1+ years Customer service
