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Customer Support (Parking App) – 10 hr Shifts / Stay Put Bonus – Five Star Call Centers – Iowa ID-10965

Job description: Do you like helping people? Is a fast-paced environment more your speed? We’re looking for experienced customer service associates with a drive to ensure the best experience possible. You must be able to work at top speeds on the phone and the computer simultaneously. Check out our opportunity below!

We are looking for passionate individual to be the first point of contract in answering calls and emails to get our customers where they need to go with confidence. We’re hiring associates to support customer service for a nationwide parking reservation app.

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These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

This position is work-at-home for individuals living in the state of Iowa. We have a Bring Your Own Device or equipment can be sent you option. Details below.

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required

Equipment Provided Option – Equipment will be shipped to you. Available to Full time only.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option – This position requires you to provide your own equipment and workspace. Available for Full or Part time.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280×768 or higher, dual monitors required.
  • USB headset
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities

  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay – $13-$14 pending shift/hours, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
  • Stay put bonus of $150 after 30 days and $150 after 60 days as long as in good standing
  • Shifts between 6:00am-11:00pm (CST) ; Work Days – M-F & Every Other Wkd or Every Saturday
  • 8 or 10 hr shifts/rotating days on/off.
  • Some set schedule 10 hour shift options available from 12:30pm-11p either Wed/Thur/Fri/Sat or Sun/Mon/Tues/Wed
  • As well as a few 6a-4:30p M-F & Every Other Wkd or Every Sat – 8 or 10 hr shifts/rotating days on/off.
  • Paid Training – typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
  • Status – Full Time ; 40 hours, Benefit eligible 1st of month after 60 days –

& Part Time – 20-30 hours (min of 20 hrs, must participate in BYOD option)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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