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Digital Order Specialist (100% Remote) ID-21490

(100% Remote)

The team at Transactly is on a mission to be the platform of choice for the people and companies involved in real estate transactions. Our online platform supports agents and their clients with a place where everyone can come together to coordinate and manage these transactions collaboratively. Transactly provides real estate technology and transaction coordination services that shorten the amount of time it takes to close a real estate transaction.

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We live by our six core values: Take Ownership, Have Mettle, Be Agile, Embrace Transparency, Drive Engagement, and Move the Needle. If these are values you embrace, we encourage you to reach out and say hello, we’d love to hear from you.

What we need

We are looking for a talented and competitive that thrives in a quick sales cycle environment. An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable communicating with clients by text and dozens of calls per day, generating interest, qualifying prospects cross-selling, and closing sales.

This position can be fully remote.

What you'll do

  • Manage and process inbound digital orders for services across all products in a timely manner.
  • Occasionally assist inbound and outbound calls, emails and texts to/from warm client leads.
  • Communicate clearly with customers who have placed digital orders. Gathering information needed to complete the order.
  • Offer alternative solutions and upsell additional services where appropriate with the objective of setting up as many home services as possible.
  • Continually maintain a working knowledge of the full suite of services, plans, and promotions offered to customers.
  • Utilize operational systems to produce requested service quotes and identify viable services based on location.
  • Suggest process and operational changes to improve digital order efficiency.
  • Achieve metrics related to the number of orders processed and upsell performance.

This position is fully remote.

Skills, Experience & Requirements

  • 1 (one)+ years customer service / inside sales work experience.
  • Exceptional customer service skills.
  • Organizational skills and the ability to manage multiple tasks efficiently and effectively.
  • Experience working with a CRM and Microsoft Office environment.
  • Availability to work a flexible schedule which includes all hours of call center operation.

Compensation

  • Competitive Pay + Commissions
  • Flexible work environment
  • Health, dental, & vision plans
  • Wellness reimbursement
  • 401(k) w/ company match
  • Paid time off

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Job Type: Full-time

Pay: $35,360.00 - $60,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Work Location: Remote

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