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Director of Sales and Marketing ID-20618

Position Summary


The Director of Sales and Marketing is a strategic leadership role responsible for managing and developing a high-performing sales team, achieving company sales goals, and driving customer satisfaction. This position involves fostering a collaborative, world-class customer experience while developing innovative strategies for growth. The Director will oversee the creation and implementation of marketing campaigns, operational policies, and sales strategies to meet and exceed revenue and profit targets. Reporting directly to the President, the Director will play a critical role in ensuring alignment between company culture, team goals, and customer expectations.

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Key Responsibilities


Sales Leadership and Team Management


  • Lead and develop the sales team, fostering a high-performance culture through motivation, goal setting, and professional development
  • Establish and ensure compliance of operating policies and procedures
  • Coach and mentor sales team to develop strong negotiation skills to ensure win-win contracts with customers
  • Establish and track performance metrics and KPIs for the sales team while ensuring sustained company growth
  • Provide servant leadership through coaching, mentoring, and removing obstacles for team success
  • Maintain proactive communication channels with customers and ensure team accountability
  • Oversee accurate maintenance of CRM (HubSpot) systems, expense reports, customer contact schedules, and pre/post customer trip activity reports
  • Facilitate the execution of Legal agreements and contract negotiations
  • Develop and establish a quick-response team supported by state-of-the-art processes to efficiently manage internal and external requests or issues. Hold the team accountable for maintaining proactive, timely, and effective communication with customers


Strategic Planning and Execution


  • Develop and implement comprehensive sales strategies and forecasts to achieve company
  • revenue goals
  • Establish and track performance of metrics and KPIs for sales team
  • Create and manage sales & marketing budgets to meet or exceed revenue & profit margin
  • targets, and ensuring sustained growth
  • Establish and maintain global distribution structures


Marketing and Advertising


  • Conduct market research to identify industry trends, customer needs, strategies, and
  • challenges, translating insights into actionable strategies for growth and improvement
  • Continuously monitor and analyze industry trends, emerging technologies, and competitive
  • developments to inform strategic decision-making and maintain a competitive edge
  • Design and execute advertising campaigns to support sales objectives
  • Present strategic recommendations to the leadership team informed by comprehensive market
  • research and analysis


Customer Engagement


  • Conduct on-site customer visits and equipment evaluations to ensure installations meet or
  • exceed customer expectations and operational requirements
  • Represent the company at distributor meetings, key customer events, and trade shows.
  • Maintain strong relationships with distributors and key customers
  • Provide exceptional after-sales support to consistently exceed customer expectations
  • Maintain a prepared and proactive approach to delivering a world-class customer experience
  • during hospitality visits
  • Oversee and maintain comprehensive service training programs for after-sales technical support


Leadership Team Collaboration


  • Regularly communicate department activities, status updates, and customer experience
  • feedback from field operations to the President and leadership team
  • Foster effective cross-functional collaboration with all departments to align efforts, share
  • insights, and support the achievement of organizational goals
  • Collaborate with engineering, production, and R&D teams to drive continuous improvement in
  • product offerings and elevate the customer experience


Key Performance Criteria


  • Foster team cooperation, enhance performance, and ensure long-term stability
  • Drive improved customer experiences while consistently achieving sales goals
  • Demonstrate individual accountability and maintain high levels of credibility
  • Implement and refine processes to enhance operational efficiency
  • Collaborate effectively with the leadership team and peers to achieve organizational objectives


Knowledge, Qualifications and Experience


Education/Knowledge:


  • Understanding of pizza preparation and use of related equipment operations
  • Strong financial acumen and understanding of the manufacturing environment
  • Knowledge of global marketplace and cultural dynamics
  • Familiarity with food service equipment and industry-specific sales administration systems
  • Bachelor’s degree in Marketing, Business, or a related field (preferred but not required)


Experience:


  • Proven track record of achieving sales goals and driving team performance
  • Minimum 10+ years in B2B sales at the director level or higher, including global sales management
  • Experience managing and leading sales and marketing teams, with a hands-on approach and a proven commitment to staying actively engaged
  • Strong background in developing and managing distribution structures
  • Preferably experienced in the food service industry and working in a small business environment


Technical Skills:


  • Strong computer proficiency and expertise in utilizing CRM systems
  • Financial acumen and ability to analyze financial statements
  • Excellence in presentation and negotiation
  • Superior written and verbal communication skills
  • Superior Interpersonal skills


Key Competencies:


  • Strategic thinking and problem-solving capabilities
  • Servant leadership mindset
  • Ability to influence and inspire others
  • Growth-oriented perspective
  • Strong performance management skills
  • Detail-oriented and conscientious approach
  • Confident yet humble demeanor
  • Flexibility and adaptability
  • Strong interpersonal skills
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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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