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District Manager - Jiffy Lube (Atlanta) ID-22710

What’s the role

The Shell USA Jiffy Lube organization is seeking a District Manager for the Southeast region (Atlanta, GA, Knoxville, TN, Jacksonville, FL). This team member will be responsible for assisting Jiffy Lube franchisees in developing a profitable and growing business. As District Manager, you will serve as a business consultant helping franchisees deliver on their objectives of customer growth, product volume increase, business development and revenue. 

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This position will be home office based with the successful candidate preferably located in the Atlanta DMA. The position also requires flexibility and availability for emergency outside of normal working hours. We are looking for someone who will be able to multitask and function in a fast-paced environment.

The successful candidate will be a self-starter who is able to autonomously manage their individual book of business. Additionally, the ideal candidate will have a strong understanding of the automotive industry and experience in retail management.

What you’ll be doing

  • Serve as the primary owner of the relationship between the franchisees and Jiffy Lube

  • Deliver results through business consultation in Georgia and Northeast Florida

  • Influence and manage Key Accounts, including multi-layered organizations, to deliver operational, commercial and customer excellence 

  • Work with business owners varying in size of 1 to 75 stores

  • Focus on year-over-year commercial ROI, risk management, and growth / delivery planning

  • Manage stakeholders from cross-functional teams to deliver results, including Jiffy Lube, Pennzoil (Shell Oil Products, US), Finance, Credit, Marketing, Sales Support, Supply Chain and Business Assurance

  • Assist franchisees in increasing customer counts and revenue that contribute to long-term, sustainable business growth

  • Sell-in new Jiffy Lube business offerings including technology, customer experience and operational plans designed to create long-term success

  • Visit and coach Jiffy Lube store managers and employees to deliver Operational Excellence 

  • Develop a joint business/account plan that sets strategic goals and takes into account the unique circumstances of each franchisee

  • Anticipate plan gaps and opportunities by generating leading estimates and taking action to meet targets

  • Meet face-to-face and virtually with franchisees to conduct frequent business reviews

  • Communicate and ensure consistency in marketing programs and promotions at the store level

  • Grow and retain fleet key accounts and business relationships by actively planning and calling on customers. Plan, train, and assist Franchisees with customer calls and visits

  • Protect the Jiffy Lube brand by enforcing the Franchise Agreement and Policy and Procedure Manual (P&P).

  • Understand and enforce Jiffy Lube contract requirements for operations, products, marketing and customer experience

  • Effectively follow-up on meetings to delegate actions and ensure commitment/accountability

What you bring

  • Must have legal authorization to work in the USA on a full-time basis for anyone other than current employer

  • Bachelor’s degree required

  • Minimum of 5 years work related experience

  • Experience in commercial, automotive and retail is highly preferred        

  • High mobility and existing driver's license

  • Effectively work in a home office / virtual setting

  • Must be flexible to attend corporate meetings and conventions around the area

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