FedEx Part-Time (Customer Service) Remote Jobs – WFH (Baltimore, MD)

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FedEx is actively hiring part-time Remote Customer Service Representatives in Baltimore, Maryland. This is a remote opportunity ideal for individuals seeking work-life balance while contributing to one of the world’s most recognized logistics companies. As part of the FedEx remote service team, you’ll help customers manage shipping and tracking needs while working from the comfort of your home. Position Summary In this role, you’ll support customers with shipment status updates, billing assistance, and service inquiries. You will be trained to use FedEx systems effectively and deliver consistent, high-quality support in a virtual environment. Key Duties - Answer incoming calls and messages from customers across various platforms. - Provide real-time shipment tracking, delivery scheduling, and account support. - Accurately document customer concerns and resolutions. - Escalate unresolved issues while maintaining excellent service standards. - Work independently and meet performance metrics. Qualifications - Must live in or around Baltimore, MD, and be authorized to work in the United States. - High school diploma or GED is required. - Prior customer service experience (especially remote or call center) preferred. - Excellent verbal and written communication skills. - Ability to maintain a professional work environment remotely. Benefits - Flexible part-time work schedules. - Paid virtual training. - Competitive hourly compensation. - Potential eligibility for benefits based on hours worked. - Inclusive and supportive remote work culture. How to Apply To be considered, visit the official FedEx careers site and search for remote part-time customer service openings near Baltimore. If selected, you’ll be contacted to proceed with the virtual interview process. FedEx is an Equal Opportunity Employer and embraces a diverse, inclusive workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...