FedEx Part-Time (Customer Service) Remote Jobs – WFH (Memphis, TN)

Other Jobs To Apply

No other job posts for this day.

FedEx is currently hiring part-time Remote Customer Service Representatives based in Memphis, Tennessee. This is a remote, work-from-home position offering flexibility, stability, and the opportunity to help customers across the nation resolve their shipping needs. Whether you’re a student, a parent, or simply seeking a remote role that fits your lifestyle, this job is ideal for individuals with strong communication skills and a desire to support one of the world’s leading logistics companies. Position Overview As a Remote Customer Service Representative, you’ll act as the first point of contact for customers inquiring about FedEx services. You’ll resolve shipping issues, answer tracking inquiries, and ensure timely, accurate responses that reflect the high standards of the FedEx brand. Responsibilities - Respond to incoming calls and digital messages from customers. - Provide real-time solutions to issues such as delivery updates, payment questions, and account support. - Document all communications accurately in FedEx systems. - Escalate issues appropriately when needed and follow up to ensure resolution. - Maintain a customer-focused attitude with empathy and professionalism. Candidate Requirements - Must reside in or near Memphis, TN and be authorized to work in the United States. - High school diploma or equivalent required. - Customer service experience (call center or virtual preferred). - Strong verbal and written communication skills. - Dependable internet and quiet workspace at home. What We Offer - Competitive hourly pay with consistent scheduling. - Fully remote position with virtual training provided. - Eligibility for benefits depending on hours worked. - Paid time off and company holidays. - Professional development opportunities. How to Apply To apply, go to the FedEx careers portal and search for remote part-time customer service positions in the Memphis area. If selected, you will be contacted for a virtual interview and onboarding process. FedEx is an Equal Opportunity Employer and is committed to diversity and inclusion in all aspects of employment.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...