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Group Service Specialist (Hybrid or Remote opportunity)

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<strong>Organization- ALG Vacations and Trisept United States Offices<br><br></strong><strong>Summary<br><br></strong>ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.<br><br>Grow your career as <strong> Group Service Specialist </strong> within ALG Vacations. As a member of this team, you will focus on completing assigned work effectively and efficiently. This role requires team members to be detail oriented, great technology skills, truly enjoy customer service and have a strong understanding of Groups. This role is focused on handling Travel Advisor phone calls, chats, questions and requests such as adding inventory, releasing inventory, modifications and finalizations. This role will require communication with many teams throughout the organization and with suppliers and Travel Advisors. Strong Customer Service and problem-solving skills is essential. The role requires each team member to own cases and tasks and ensure as a POD, the work is being completed effectively and efficiently.<br><br><strong>Essential Functions: <br><br></strong><ul><li> Own & close cases and tasks and consistently meet KPI expectations.</li><li> Strive to grow repeat business by building customer rapport and providing outstanding service</li><li> Perform other duties or special projects as required or as assigned by leader. Helping with finalization and the phone queue if team members on other pods are out or during busy season.</li><li> Rooming Lists and Final Countdown Letters and Assigning the Queue as Needed.</li><li> Collaborate with other service team members and team leaders to meet team expectations and Provide suggestions for process improvements.<br><br></li></ul><strong>Qualifications:<br><br></strong><strong>Experience:<br><br></strong><ul><li> High School Diploma/equivalent required. </li><li> 2+ years of customer service experience is preferred.</li><li> Proficiency in Microsoft Suite of tools – Excel, Word, TEAMS & PowerPoint.</li><li> Experience utilizing CRM tools to help manage business.</li><li> Ability to work with team members in both an office & work at home environment.</li><li> Maintain focus & energy in fast-paced group environment.</li><li> Strong analytical and problem-solving skills.</li><li> Excellent written, oral, and interpersonal communication.<br><br></li></ul>The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.<br><br><strong>About ALG Vacations<br><br></strong>It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.<br><br>ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:<br><br><ul><li> Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands </li><li> Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar® </li><li> Loyalty Program: Exclusive loyalty program Unlimited Vacation Club® </li><li> Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. <br><br></li></ul>Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care. <br><br><em> To learn more about ALG Vacations: </em> https://alg.www.vaxvacationaccess.com/about-us/<br><br><strong>Our Values<br><br></strong>At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.<br><br>Experimentation<br><br><ul><li> Empathy</li><li> Inclusion</li><li> Integrity</li><li> Respect</li><li> Well- Being<br><br></li></ul><strong>We’re proud to offer exceptional corporate benefits which include:<br><br></strong><ul><li> Travel Perks and Benefits for both ALG Vacations and Hyatt </li><li> Medical, Dental and Vision Insurance </li><li> Basic Life Insurance </li><li> Short- & Long-Term Disability </li><li> Paid Parental Leave </li><li> Corporate Wellness Program </li><li> Travel Discounts & Deals </li><li> Paid Time Off & Holidays </li><li> 401(k) Plan with Company Match <br><br></li></ul>We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.<br><br>The salary range for this position is $37,600-$43,680.<br><br>The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.<br><br><em> We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.</em>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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