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Help Desk Technician - Remote ID-19180

About the position

TEKsystems is seeking multiple Application Support Technicians to join a large childcare educational company in a fully remote capacity. This role is less technically intense and places a greater emphasis on customer service. The successful candidate will work collaboratively with customers and business partners, ensuring effective communication throughout the support process. The primary responsibilities include handling incoming calls for ticket queues, performing password resets in Active Directory, and providing support for proprietary software used for billing and family management in childcare centers. Additionally, the technician will collaborate with the procurement team to assist with food and equipment support, which leans more towards customer service than technical support. Familiarity with processing and experience working from home are significant advantages for candidates applying for this position.

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Responsibilities

  • Handle incoming calls for ticket queues and provide timely support.
  • Perform password resets in Active Directory and proprietary software.
  • Collaborate with customers and business partners to ensure effective communication.
  • Assist the procurement team with food and equipment support.
  • Provide application support for billing and family management software.

Requirements

  • CompTIA A+ or Google IT Support certificate is preferred.
  • 1-2+ years of Help Desk, IT Support, or Application Support experience required.
  • Previous experience with Workday and assisting with password resets is a plus.
  • Must have a high school diploma or equivalent.
  • Must be willing to work any 8-hour shift between Monday to Friday, 4:45 AM to 5 PM PST.

Nice-to-haves

  • Previous work from home experience is preferred.
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