Inside Sales Coordinator, Aerospace & Defense (Remote) ID-22697
About the position
Coherent's Aerospace & Defense (A&D) division is seeking a qualified Inside Sales Coordinator to work with existing and potential customers, providing support before and after the sale or service transaction, and answering customer inquiries effectively and in a timely manner. This position includes quote generation and approval tracking, documentation and customer portal support, order administration, and customer service tasks.
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The hire should be able to provide Sales process training to ensure efficient and timely task management and provide order status updates as needed. The Inside Sales Coordinator must have a teamwork mentality, strong attention to detail, and a customer satisfaction focus, which is crucial for building and maintaining customer relationships. This is a remote position that works closely with Sales Account Managers, Business Development Managers, and other cross-functional departments to ensure that customer questions are answered, orders are processed through fulfillment, and other assigned work is completed with the best quality of service while adhering to the company's policies, procedures, mission, and values. The primary duties and responsibilities include identifying, qualifying, and following up on leads that come into the A&D business division, generating quotes, tracking approvals, and improving the quote process while providing training to the Sales team. The coordinator will also respond to customer inquiries in a timely and professional manner, act as a liaison between customers and Coherent's Sales Account Managers & Business Development Managers, and manage customer purchase orders using the company's ERP system. The role requires proactive, self-directed daily follow-up on job-related tasks and may involve interacting with various departments such as Product Line Leaders, Operations, Legal, Contracts, Finance, Planning, and Production to obtain information, timely approvals, and answers for customers. Other Sales, Customer Service, and Order Management duties may be required as needed.
Responsibilities
- Identify, qualify, and follow up on leads that come into the A&D business division.
- Generate quotes and track approvals.
- Implement quote process improvements and provide Sales team training.
- Provide documentation and customer portal support.
- Respond to customer inquiries in a timely and professional manner.
- Act as a liaison between customers and Coherent's Sales Account Managers & Business Development Managers.
- Receive, validate, process, and track customer purchase orders using the company's ERP system.
- Acknowledge orders once scheduled/rescheduled.
- Provide sales order updates and issue RMA documentation.
- Interact with various departments to obtain information and approvals for customers.
- Proactively follow up on job-related tasks.
- Perform other Sales, Customer Service, and Order Management duties as required.
Requirements
- Minimum Associate Degree; Bachelor's Degree preferred.
- Minimum of 6-8 years of related experience.
- Prior customer service, order administration, and/or sales support experience in a technical environment required.
- Experience preparing or processing quotes required.
- Experience processing sales orders and RMAs required.
- Experience communicating directly with customers required.
- Technical background, knowledge, or experience preferred.
- Sales training and onboarding experience preferred.
- Experience with Microsoft Office 365 tools required.
- Familiarity with an ERP system required (IFS and/or Oracle is ideal).
- Familiarity with a CRM database system required (Salesforce is ideal).
- Strong attention to detail and ability to manage multiple priorities with urgency.
- Ability to work productively in a fast-paced environment with a focus on customer response.
- Exceptional team player with a positive attitude.
- Excellent interpersonal, verbal, and written communication skills.
- Strong time management and organizational skills.
- Ability to excel in a cross-organizational, cross-cultural, multi-location team environment.
- Self-motivated and able to work productively with minimal supervision.
- Aptitude in decision-making and problem-solving.
- Understanding of Defense business and ITAR preferred.
Nice-to-haves
- Experience with government contracts in the aerospace and defense sector.
- Knowledge of ISO 9000, 9001, 14001 standards.
Benefits
- Competitive salary and benefits package.
- Career development opportunities within a stable and growing company.
