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Manager, Commercial Sales ID-23843

Job Description

 

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is a chance to create a human connection.

As an experienced Commercial Sales leader, you will develop and execute a multi-faceted Commercial sales strategy to increase our market share whilst building the highest levels of customer and team satisfaction. You will manage a team of highly driven, successful sales professionals, who are equally focussed on acquiring new logos and growing the revenue from their installed base.

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Responsibilities

  • Provide strong Commercial sales leadership, vision, and direction for the sales team and broader Zendesk sales organization

  • Continue to hire, grow, lead and motivate a high-performing Commercial sales team

  • Be accountable for the attainment of sales representative’s assigned new customer acquisition and financial performance targets

  • Track and analyze sales activities to understand and capitalize on buying trends and patterns in the target region

  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends

  • Be able to build relationships both internally and externally at the C-suite

  • Establish policies, processes and procedures that will ensure revenue growth

  • Roll up your sleeves and do what is necessary for the customer and the team

 

Requirements

  • Proven experience of managing high-performance teams with a minimum of 7 years sales experience, 4 of these would be in a Sales Management capacity

  • Knowledge or a good understanding of the Commercial market within SaaS

  • Innovative and results oriented manager with strong SaaS/tech sales experience

  • Proven track record of success, driving revenue growth against quota and increased profitability

  • Strong experience and understanding in a variety of sales methodologies and best practices

  • Ability to be enthusiastic and creative in driving pipeline development

  • Ability to provide accurate forecasting of pipeline development and management

  • Entrepreneurial and focused with a passion to succeed

  • Analytical and results orientated throughout all stages of the sales cycle

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