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Sales Practitioner, Next Generation Customer Ops ID-22270

There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.

Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.

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Who are we?

Ask anyone who works here...the people make Accenture what it is. Our people are committed to giving their very best every day and doing what's right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We're at the forefront of leveraging data and AI technology innovations, alongside our expert business specialists and advanced operations hubs, to drive large-scale operational transformations for our clients.

Accenture is already recognized as a market innovator in the space of Next Generation Customer Operations business. We help organizations transform and operate their complex global operations. Our strategic managed services for Customer Operations business provide access talent and expertise, improved ways of working, and better business outcomes.

We are currently looking for a Sales Practitioner, to support sales origination and increase successful deal closure.

Work you will do:
  • Act as domain strategist in driving overall Origination
  • Provide Subject Matter expertise through customer life cycle for customer operations services and execution
  • Work with Song GTM team and Song Practitioners to ensure the scaled services for customer operations are always considered when a deal is originated
  • Create a trusted relationship with the client and understand and capture the client situation and challenges.
  • Animate client workshops on value identification and solutioning.
  • Build a compelling story with clients for how Accenture will partner with them to achieve the value they desire.
  • Develop a winning value proposition maximizing the benefits of managed services engagement model. Keep elevating our managed services value proposition for Customer Operations services.
  • Influence strategic direction for the type of opportunities to pursue and the appropriate approach to use for each.
  • Support Solutioning, Value Architecture, Deal Structuring, TVE, pricing and contracting



Primary Performance Measures:

  • Gaining recognition for domain expertise and earning endorsements from sales and account teams
  • Development of a qualified pipeline and personal impact on key wins
  • Support RFP processes in the Customer Operations area, from beginning to contract signature.



You get your energy from:

  • Building trust-based relationships
  • Passion for business development
  • Collaborating across diverse groups
  • Working in a fast-paced, quickly evolving environment
  • Interacting with clients to understand their issues and provide solutions.



What is in it for you:

Joining us means leading the transformation to Next Gen Customer Operations through cutting-edge, technology-driven solutions. At Accenture, we are committed to excellence, innovation, and fostering a culture of collaboration and continuous improvement. Be part of our mission to make a significant impact in the digital age.

  • Career progression by deepening sales skills and/or developing new related skills, growing into more complex sales roles
  • Opportunity to travel (up to 50%)
  • Mentoring and coaching that help you realize your career goals
  • Flexible work arrangements for maintaining work-life balance
  • Well-being programs that boosts your overall well-being, energy and ability to work in a sustainable way
  • Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work, as well as Inclusion & Diversity networks



At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

,800Basic Qualifications

  • Minimum of 8 years experience in contact center leading high value solution development opportunities particularly in Customer Operations (i.e. customer care, digital care, social care, retentions, and collections)



Preferred Qualifications

  • Delivery or consulting for large-scale customer services operations
  • Managed Services solutioning
  • Consultative selling
  • Client Relationship Development
  • Commercial & pricing acumen
  • Customer Insight
  • Industry Insight- experience in a minimum of 1-2 industries.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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