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Supervisor, Customer Solutions ID-22769

What you’ll need to succeed as a Supervisor, Customer Solutions at XPO

Minimum qualifications:

  • Bachelor's degree or equivalent related work or military experience
  • 3 years of related experience

Preferred qualifications:

  • Strong project planning and development experience
  • Experience building and improving processes and establishing metrics to track and illustrate performance
  • Proficient in Microsoft Office
  • Able to learn new systems quickly
  • Available to work extended hours when necessary
  • Able to travel occasionally
  • Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment
  • Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines
  • Excellent verbal and written communication skills
  • Able to maintain high ethical standards and confidentiality
  • Exceptional problem-solving skills

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About the Supervisor, Customer Solutions job

Pay, benefits and more:

  • Competitive compensation package
  • Full health insurance benefits are available on day one
  • Life and disability insurance
  • Earn up to 15 days of PTO over your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance
  • Opportunity to participate in a company incentive plan

 


What you’ll do on a typical day:

  • Develop team and individual direct reports
  • Manage and support escalations to ensure appropriate actions are taken to ensure meeting and exceeding customers’ service expectations
  • Monitor individual and team performance to ensure performance and quality standards are met or exceeded
  • Builds and maintains partnerships with different departments across the organization and with key customer contacts
  • Identify opportunities for process improvements, cost savings, and efficiencies
  • Perform daily, weekly, monthly reviews of various reports, time keeping, and other administrative related items
  • Facilitate employee hiring, onboarding, training, and process documentation, etc.
  • Propose and organize team building activities and exercises that are specifically designed to foster collaboration, trust, and cooperation among team members. These activities should strive to enhance team unity, boost motivation, and improve communication within the group

 


About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

 


We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 


The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

 

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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