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Account Associate, Customer Service ID-15606

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

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Let’s create happy customers.

At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. You’ll start out as an Account Associate in a Team of Experts that works ONSITE and together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, you’ll be set up for success in your new job. Next step, you’ll be moved to Expert, where you will lead the relationship with your customer base, listening to their needs and being hands-on to resolve their pain points. This move could happen in as little as five months from your start date!


 



Better life, better pay.

It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert you’ll start by earning $20.50 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that makes your total rewards package worth even more! We’ll always recognize and invest in the team that makes us #FamousforCare!

Check out all the benefits a career as an Account Associate has to offer at https://careers.t-mobile.com/benefits. 

We’re offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.

Responsibilities:

·         Provide effective and timely resolution of various customer inquiries and concerns.

·         Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.

·         Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.

·         Meet department productivity and quality standards.

·         Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in what we value, organizational requirements, and competencies needed for the Expert role.

Qualifications:

·         ONSITE Position

·         High School Diploma/GED (Required)

·         Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)

·         Ability to work efficiently with multiple applications and computer screens simultaneously.

At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!


 

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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