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Community Associate

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About the position

Responsibilities

  • Greet all members and guests with a warm and welcoming demeanor.
  • Cover the front desk during the building's set business hours and be an on-site point of contact for members, located at the Community Bar.
  • Ensure visiting guests are registered and checked in and in accordance with WeWork's guest policies.
  • Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.
  • Support with issuing and collect keys from members and guests as needed.
  • Keep the front desk clean, organized and free of clutter at all times.
  • Notify members of any food deliveries and packages.
  • Learn the names of members and guests and get to know their businesses with the goal of building relationships.
  • Keep track of relevant member notes and information in WeWork systems.
  • Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions.
  • Identify opportunities to celebrate members' successes and milestones.
  • Know and be able to explain WeWork policies and procedures to members and guests.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
  • Know and be able to explain WeWork policies and procedures around mail and mailroom.
  • Monitor how our spaces feel, look, smell, and sound and make adjustments when needed.
  • Help maintain building amenities throughout the day.
  • Respond to emergencies and incidents promptly and appropriately.

Requirements

  • You're a people-person—you enjoy meeting new people from all walks of life.
  • In-person interactions energize you and you have outstanding interpersonal skills.
  • You feel comfortable and confident being the face of the brand.
  • Helping others gives you a sense of accomplishment.
  • You work well in a team and can roll up your sleeves to help when needed.
  • You're able to multitask while always prioritizing the member experience.
  • You've worked in hospitality / retail or customer service before (not required).
  • You have strong verbal and written communication skills.
  • You are comfortable with and proficient in basic computer skills.
  • You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • You show a passion and understanding of WeWork's mission and values.
  • You have a secondary school certificate which is preferred but not required.
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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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