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HR Call Center Customer Service Rep. (Remote)

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Aston Carter. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.<br><br>We are hiring for 60 100% remote HR Call Center Customer Service Reps for a well-known tech. company!<br><br><strong>Job Description<br><br></strong>We need exceptionally talented, bright, and driven people to join our HR Live Support Customer Service Team. As a Call Center HR Assistant, you will play a key role in delivering best-in-class Leave of Absence, Disability, and HR services to employees, applicants, and candidates globally. You will provide accurate, consistent, and timely responses to inquiries through various contact channels, including phone, web case, and chat.<br><br><strong>Responsibilities<br><br></strong><ul><li>Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer service. </li><li>Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related inquiries. </li><li>Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures, and escalate when necessary. </li><li>Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs. </li><li>Respond to employee-impacting issues that may arise during the leave event and ensure the right communication and documentation occurs. </li><li>Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs to analyze and decide on disability, leave, and accommodations requests. </li><li>Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies. <br><br></li></ul><strong>Essential Skills<br><br></strong><ul><li>3+ years of recent customer support, particularly with phone and chat communications. </li><li>HR knowledge and experience. </li><li>Strong communication skills. </li><li>Ability to show and demonstrate empathy. </li><li>Proficiency in computers and ability to research to find answers and information. </li><li>Experience dealing with customers and exceptional use of empathy skills. </li><li>Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment. </li><li>Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. </li><li>Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities. <br><br></li></ul><strong>Work Environment<br><br></strong>This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated space in your residence to successfully perform the role and responsibilities.<br><br><strong>Benefits<br><br></strong>Medical | Dental | Vision | 401(k) options | Career Advancement | Growth Opportunities | 100% Remote | Full-Time Hours<br><br>Pay and Benefits<br><br>The pay range for this position is $21.00 - $21.00/hr.<br><br><strong>Requirements<br><br></strong>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:<br><br><ul><li>Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)<br><br></li></ul>Workplace Type<br><br>This is a fully remote position.<br><br>Application Deadline<br><br>This position is anticipated to close on Sep 26, 2025.<br><br><strong>About Aston Carter<br><br></strong>Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.<br><br>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.<br><br>If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.<br><br>If you have questions about this posting, please contact support@lensa.com

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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