Customer Service Assistant ID-15602
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Introduction
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The Department of Parks & Recreation is seeking energetic and dynamic individuals to provide high-level customer service at the Sharron Baucom Dale City Recreation Center. Our facility is a demanding, fast-paced, and multi-tasking environment. Interested candidates must be highly motivated and self-directed individuals who are able to work within a larger team structure.
Various duties include directly engaging customers, providing clear and accurate information (that changes regularly) across all program departments in response to customer inquiries both in-person and over the phone, processing program registrations and transactions, handling cash, generating reports, and other various clerical duties as needed for daily center operations. The work schedule will vary to include early mornings, evenings, weekends, and holidays.
Please note: This is a PART-TIME Non-Benefitted position and requires flexibility. The work schedule will vary to include early mornings, evenings, weekends, and holidays. Once again, flexibility is a must.
Hourly Payrate: $17.99
The Department of Parks and Recreation conducts criminal background checks and DMV checks on all new hires 18 years of age and older.
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NATURE OF WORK
This class is part of the Administrative Services Job Family. Incumbents perform routine office support or customer service functions following established and specified procedures. Responsibilities may include faxing and copying documents; performing data entry; reviewing calendars to schedule appointments; reviewing documents for accuracy and completeness; and answering phones and routing calls. Incumbents perform standardized work following prescribed procedures and instructions.
Distinguishing Characteristics
This position is dedicated to performing customer service and office support functions. Work is performed in accordance with set procedures and guidelines, and deviation from those guidelines require approval.
TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample; position assignments may vary.
1. Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.
2. Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information to ensure accuracy and completeness; keys information into applicable spreadsheets and/or databases.
3. Receives, sorts, and distributes a variety of correspondence, deliveries, and mail.
4. Files documents alphabetically, numerically, or by other prescribed methods in established filing systems; makes photocopies; and faxes documents.
5. Reviews calendars and schedules appointments and/or meetings.
6. Performs other duties of a similar nature or level. -
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MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
8th grade education and 0-12 months of related experience.
SPECIAL REQUIREMENTS
None.
PHYSICAL REQUIREMENTS
Positions in this class typically require reaching, standing, lifting, fingering, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
NOTE
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
