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Enterprise Customer Success Manager ID-19161

About Us
At Novi Connect, we’re powering the shift to conscious commerce. We envision a world of trustworthy CPG products for healthier people and planet. We build technology that helps retailers and brands meet surging consumer demand and grow loyalty through sustainability programs, certifications, badges, and other values-based designations.

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We’re a female-founded company helmed by a diverse team of data scientists, chemists, technologists, and CPG experts. We’re also parents, veterans, marathoners, DIY-ers, Swifties, plane-flying welders, Rubik’s Cube champions, sustainability obsessives, and hobby farmers. We draw on experience from companies like BCG, Target, Beautycounter, UL, NielsenIQ, Amazon, Yelp, Eventbrite, WeWork, Upwork, and NASA.
Novi Connect is headquartered in the SF Bay Area, with offices in LA and presence in NYC, Nashville, and Toronto. We’re backed by leading venture capital firms Greylock Partners, Khosla Ventures, Maveron Ventures, Cowboy Ventures, and Tiger Global; clean living pioneer Jessica Alba; The Lean Startup author Eric Ries; and the board members and founders of Clorox, P&G, The Honest Company, Wealthfront, OpenTable, Gilt Groupe, and Eventbrite.
The opportunity for more transparent and sustainable consumer packaged goods is vast – a $2.5 trillion market in 2024. While we started in the Personal Care & Beauty industry, we’re now serving an expanding list of categories, including Household Essentials, Packaged Food & Beverage, Baby, Pet Care, and Vitamins & Supplements. Join us!
What We're Looking For
As we expand, we are looking for a passionate Customer Success Manager to help us grow our brand partnerships, drive adoption, and ensure seamless onboarding and activation of new customers.
The Customer Success Manager will play a pivotal role in pitching to brands, articulating our value proposition, and ensuring they transition into active and engaged users. This role requires a balance of sales acumen, relationship-building, and subject matter expertise in certifications and sustainability to establish trust with brand partners.
In This Role, You Will
Engage and present our solutions to potential brand partners, clearly communicating how we help them achieve their goals.
Explain our platform’s value, including the importance of certifications and sustainability best practices, ensuring brands trust us as a knowledgeable partner.
Guide brands through the onboarding process and ensure successful activation as long-term users.
Build strong, lasting relationships with brands, ensuring ongoing engagement and addressing any concerns proactively.
Work closely with marketing, sales, and product teams to optimize our customer journey, refine messaging, and drive adoption.
Track engagement metrics, user feedback, and trends to continuously improve our approach and success strategies.
About You
5+ years in customer success, partnerships, or sales—preferably in a SaaS, sustainability, or certification-focused company.
Exceptional ability to engage, pitch, and build trust with brands.
Familiarity with sustainability certifications, ESG frameworks, and consumer expectations around sustainability is a plus.
Strategic Thinking: Ability to understand brand needs and position our solution as the best fit.
Proactive & Relationship-Driven: You thrive on building meaningful connections and guiding brands through successful activation.
Data-Driven & Goal-Oriented: You understand key success metrics and can continuously refine strategies to improve performance.

Salary Range
$90K-$110K Annually
Eligible for bonus compensation
Salary dependent on geographic location and past experience

Benefits

We believe in “whole people”— bringing your whole self to work and fostering an environment of “personal sustainability”, where you can incorporate self-care, flexibility, support, and continued learning into your every day.
Medical / Dental / Vision / Life Insurance
401K Retirement Savings Plan
Unlimited vacation
Company shutdown between Christmas & New Years
Remote hardware bonus and work from home stipend
And much more…
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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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